Sharanya Manogaran
Johor Bahru
Summary
To secure a challenging position in a reputable organization to expand my learning, knowledge and skills to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experiences.
Overview
7
7
years of professional experience
Work History
HR CUM CUSTOMER RELATION EXEC
BPE SYNERGY ENGINEERING SDN BHD
11.2020 - 01.2024
- Plan, direct and administer all aspects of human resources such as talent acquisition, employee relations, organizational development, career planning, performance appraisal, and compensation & benefits
- Manage the full cycle of recruitment processes including, screening, interviewing and selecting candidates.
- Work with department heads to identify training needs and ensure training programs are conducted accordingly
- Serve as a bridge between the Management and the employees in order to maintain company synergy and achieve the best results
- Allign on HR processes and improvement initiatives
- Implement HR policies, Standard Operating Procedures (SOP) and guidelines to ensure compliance and efficiency
- Represent and contact point for enquirers related to the Company's HR policies, and to ensure all day-to-day HR matters are managed in accordance with the company's employee handbook and relevant labor laws
- Manage all activities related to the timely preparation of payroll and foreign worker-related issues
- Manage disciplinary issues and employee grievances, while acting as an intermediary between the Company and the Labor / Industrial Relations offices
WAREHOUSE ADMIN CUM SHIPPING COORDINATOR
ADVANCED ENERGY INDUSTRIES (MALAYSIA) SDN BHD
03.2017 - 10.2020
- Coordinate with operations team on store movement, inventory control and warehouse.
- Plan the information flow for end-to-end warehouse processes from order initiation to receiving, handling, distribution, and storage.
- Attend to enquiries and Prepare billing to customers
- Analyze risks associated with different approaches of process changes.
- Manage cargo documentation process according to industry standards or sector requirements.
- Handle warehouse inbound, outbound paperwork.
- Maintain system record that involves the customer order fulfilment in all respective areas To prepare all invoices, packing list and other documentation for export
- Achieve monthly Key Performance Indicator (KPI) targets set forth by customers and internally
- Coordinating with customers, peers and vendors to ensure smooth flow in daily operations.
- Provide Bill of Lading details to Factories and to Forwarders
- Provide accurate shipping information to internal stakeholders
- Handle daily shipment booking with the forwarders and preparing the AWB in courier services' system.
- Prepare the necessary reports (daily activity, receiving and shipping) to be submitted to customer
- Coordinating closely and support escalation of issues and events within Warehouse Team and with Customer Service Team, partners and vendors to enable smooth flow in daily operations.
- Handle documentation and filing according to company's ISO 9001 requirements.
Education
Bachelor in Accounting (Honours) -
Asia E University
Diploma In Management - Human Resource Management
Open University Malaysia
SPM - Multimedia
SMK Perai
Skills
- SQL ACCOUNTING
- IFLEXIHRMS
- TCMS
- SAP ERP
- WMS
- ODOO SYSTEM
- HRSMS & ACCOUNTING
- MS WORD
- EXCEL
- ADOBE PHOTOSHOP
- SOUND FORGE
Languages
English
Bahasa Malaysia
English
Malay
Timeline
HR CUM CUSTOMER RELATION EXEC
BPE SYNERGY ENGINEERING SDN BHD
11.2020 - 01.2024
WAREHOUSE ADMIN CUM SHIPPING COORDINATOR
ADVANCED ENERGY INDUSTRIES (MALAYSIA) SDN BHD
03.2017 - 10.2020
Bachelor in Accounting (Honours) -
Asia E University
Diploma In Management - Human Resource Management
Open University Malaysia
SPM - Multimedia
SMK Perai