SHAO WEI TENG
Summary
Hard-working leader with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Seek to build and find a challenging role in the world of business where I can use my excellent interpersonal and leadership skills to take on new challenges and continue to strive for improvement.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Service Crew
Jo Japanese Restaurant
07.2022 - Current
- Welcome guests and offer a bespoke dining experience
- Ensure adherence to quality expectations and standards
- Respond to customers’ request and feedback in a professional manner
- Uphold hygiene and safety policies and procedures
- Cultivate productivity and innovative mindset
- Took orders, prepared meals, and collected payments.
Supervisor
Belly Empire, XMX Lor Mee
05.2021 - 06.2022
- Part of the new opening team
- Ensure the standard and quality of the food remain consistent throughout service
- Provide professional customer service and obtain feedbacks continuously to further improve both service and the food
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Service Crew
Tapas Club
10.2018 - 07.2019
- Greet guests promptly in a warm and friendly manner
- Ensuring outlet is clean and organised
- Attends training sessions and meeting as required
- Anticipates guest needs and reacts promptly and tactfully
Internship Student
Capella Singapore
03.2018 - 08.2018
- (In Room Dining)
- Preparing orders according to the service standards
- Provide customer service in a professional manner and ensure customer satisfaction
- Obtain feedbacks, provide solutions/suggestions & follow-up with the guest
- Monitor supplies, operating buggy, maintain cleanliness and other ad hoc duties
- Provide guidance & teaches new team members
F&B Service Crew & Runner
Folklore
09.2017 - 12.2017
- Destination Singapore Beach Road), Setting up & closing of restaurant
- Coordinating the Work and Activities of Others
- Developing, designing, or creating new applications, ideas to enhance customer satisfaction
- Serving the guest with great product knowledge
F&B Service Crew
The Shop House
03.2017 - 04.2017
- Served customers promptly and in a courteous manner
- Creating a memorable experience for the customer
- Ensuring customer satisfaction & managing customers’ requests and feedbacks
Banquet Service Crew
The Joyden Hall
12.2015 - 12.2016
- Created warm hospitality and excellent dining experience to restaurant patrons and banquet guests
- Active interaction and service deliverance to diners
- Managing restaurant’s cleanliness and customer feedbacks
Education
Bachelor of Business - Business Management
RMIT University (SIM)
Singapore, Clementi12.2023
Diploma - Hotel And Hospitality Management
Republic Polytechnic
Singapore, Woodlands04.2019
No Degree - O'Level
Yishun Town Secondary School
Singapore, Yishun12.2015
No Degree - PSLE
Admiralty Primary School
Singapore, Admiralty12.2010
Skills
- Microsoft Office [Word, Excel and PowerPoint]
- OPERA Property Management System (Fundamental)
- Business Transactions
- Production Efficiency
- Staff Supervision
- Team Coordination
- Hospitality Management
- Staff Training
- Staff Scheduling
- Business Operation
- Task Delegation
Certification
UNSW Global International Competition and Assessment for English, Math and Science 2015 2015 2015 2015 2014 2014 2013 2012 2011
Additional Information
- National Youth Achievement Award (NYAA) 2021 2017 2015 2014 2014 2013
- Republic Polytechnic Edusave Good Progress Award
- Industrial Attachment Training Certification
- Top Student Award: Combine Humanities
- Edusave Academic Achievement of Being Top 25% in Level
- Edusave Merit Bursary Distinction in GCE N levels – Combine Humanities & Mother Tongue
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Service Crew
Jo Japanese Restaurant
07.2022 - Current
Supervisor
Belly Empire, XMX Lor Mee
05.2021 - 06.2022
Service Crew
Tapas Club
10.2018 - 07.2019
Internship Student
Capella Singapore
03.2018 - 08.2018
F&B Service Crew & Runner
Folklore
09.2017 - 12.2017
F&B Service Crew
The Shop House
03.2017 - 04.2017
Banquet Service Crew
The Joyden Hall
12.2015 - 12.2016
Bachelor of Business - Business Management
RMIT University (SIM)
Diploma - Hotel And Hospitality Management
Republic Polytechnic
No Degree - O'Level
Yishun Town Secondary School
No Degree - PSLE
Admiralty Primary School
Character References
Thomas Lazzerine
Mentor / Programme Chair
Work-Learn Programme
School of Hospitality | Republic Polytechnic
DID : +65 6697 1214
Email : thomas_lazzerine@rp.edu.sg
Hwee Li
Restaurant Manager
Jo Japanese Restaurant
Tel: +65 8383 5375
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