READING
SHAOCHUN LIU
BROKER
Summary
Dynamic Freight Broker with a proven track record at Alliance Tanker Chartering, excelling in customer engagement and transportation management. Enhanced operational efficiency through innovative software implementation, reducing documentation errors and securing repeat business. Skilled in international shipping and adept at fostering client relationships, ensuring seamless logistics and exceptional service.
Experienced with managing freight operations and optimizing logistics workflows to enhance efficiency. Utilizes negotiation and relationship-building skills to secure favorable terms with carriers and clients. Strong understanding of supply chain management and problem-solving to ensure seamless delivery processes.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Freight Broker
ALLIANCE TANKER CHARTERING
03.2024 - Current
- Verified and noted count and condition of cargo received.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Contacted existing customers to update accounts and confirm deals.
- Implemented new software tools that streamlined workflow processes, leading to increased productivity among staff members.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Reduced errors in shipping documentation by implementing a thorough review process before submission.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Travel Agent
TRAVEL21
01.2023 - 03.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Followed up with customers to increase customer service with travel plans.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Education
High School Diploma -
REPUBLIC POLYTECNIC
04-2023
Skills
Customer engagement
Data entry
Route planning
Transportation management systems
International shipping
Freight documentation
Shipment tracking
Deadline management
Documentation verification
Travel arrangements
Client amenities
Client consultations
Interests
TRAVEL
ESPORTS
ARTIFICIAL INTELLIGENCE
Timeline
Freight Broker
ALLIANCE TANKER CHARTERING
03.2024 - Current
Travel Agent
TRAVEL21
01.2023 - 03.2024
High School Diploma -
REPUBLIC POLYTECNIC
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