Shao Chun Liu
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Travel Agent
Travel21
06.2023 - Current
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Followed up with customers to increase customer service with travel plans.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Informed customers about important policies and conditions on sales.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Website Developer Intern
IBSolution
08.2022 - 12.2022
- Improved website functionality by redesigning, updating and implementing HTML codes, plug ins and extensions.
- Worked with developers to identify and remove software bugs.
- Wrote clear, clean code for various projects.
- Analyzed source code to identify functionality issues.
- Prioritized tasks and completed in order of importance.
- Worked closely with peers to identify issues and provide suitable resolutions.
Desktop Support Engineer Intern
CTC Global
03.2022 - 08.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and quickly troubleshot errors.
- Walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
High School Diploma -
Republic Polytecnic
Singapore03.2023
Skills
- Deskside Support
- PC Networking
- Software Engineering
- Design Procedures
- Software Development
- Program Coding with Python, Java, HTML, C
- Bug Fixes
- Good Telephone Etiquette
- Written Communication
- First Aid/CPR
- Customer Satisfaction
Accomplishments
- Created elaborate destination wedding travel packages to boost company sales.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Assisted the senior developer regularly with various tasks, which resulted in learning additional scripting languages.
- Redesign and Deployment of "https://sellup.com.sg/", the design was used from OCT 2022 to MAR 2023
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Travel Agent
Travel21
06.2023 - Current
Website Developer Intern
IBSolution
08.2022 - 12.2022
Desktop Support Engineer Intern
CTC Global
03.2022 - 08.2022
High School Diploma -
Republic Polytecnic
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