SHANTI Lopez
Summary
Proven leader with extensive experience in operations and client relationship management, notably at SAACKE SINGAPORE PTE LTD. Excelled in driving performance improvements and fostering team collaboration. Skilled in negotiations and human resources, achieving significant operational efficiencies and enhanced staff retention. Demonstrated success in project management and customer service, leading to sustained revenue growth.
Overview
30
30
years of professional experience
Work History
Managing Director
SAACKE SINGAPORE PTE LTD
03.2022 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.
- Increased employee retention rates by creating positive work environment and offering competitive benefits and career advancement opportunities.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
OFFICE & OPERATIONS MANAGER
Scandinavian Boiler Service (Asia) Pte Ltd
03.2009 - 02.2022
- Improved communication within the team through regular meetings, fostering a collaborative work environment.
- Acted as liaison between upper management and staff members, facilitating open communication channels across hierarchical levels for increased efficiency.
- Championed corporate social responsibility initiatives within the organization by coordinating volunteer opportunities and charitable giving campaigns among staff members.
- Maintained inventory control systems for accurate tracking of office supplies usage patterns while minimizing waste or stockouts.
- Negotiated with vendors to secure competitive pricing on office supplies and equipment purchases.
- Oversaw facility maintenance tasks, ensuring a clean, safe, and productive working environment for all employees.
- Evaluated employee performance through regular reviews, providing constructive feedback to promote professional growth.
- Coordinated staff scheduling to ensure adequate coverage during peak hours and reduce overtime expenses.
- Contributed to the development of long-term strategic goals for the organization by participating in management planning sessions and providing valuable input on operational matters.
- Conducted periodic audits of office procedures to identify inefficiencies or redundancies that could be addressed for improved productivity.
- Organized company events and team building activities to foster a positive company culture and boost morale.
- Implemented an efficient filing system, reducing document retrieval time and enhancing overall workflow.
- Managed budget allocation for various departments, ensuring optimal resource utilization and cost savings.
- Handled confidential information professionally and discreetly, ensuring compliance with data privacy regulations and company policies.
- Assisted with recruitment efforts by screening candidates, scheduling interviews, and managing the onboarding process for new hires.
- Implemented policies that ensured compliance with industry regulations while promoting transparency in daily operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
SERVICE COORDINATOR
Aalborg Industries Pte Ltd
03.1998 - 09.2009
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Streamlined service coordination processes for improved team productivity and response times.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
- Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Administrative Coordinator
BOILERMASTER PTE LTD
05.1994 - 02.1998
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Negotiated with vendors for office supplies, securing cost savings while maintaining quality.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
Education
Graduate Diploma - Human Resources Management
Southern Wales Australia
Singapore 05.2010
Skills
- Operations Management
- Client Relationships
- Account Management
- Project Management
- Negotiation
- Human Resources Management
- Organizational Development
- Human Resources
- Sales Leadership
- Decision-Making
- Team Leadership
- Teamwork and Collaboration
- Customer Service
- Operations Oversight
- Staff Management
- Quality Assurance
- Team Collaboration
- P&L Management
- Effective leader
- Customer Service Management
- Financial Oversight
- Administrative Management
Timeline
Managing Director
SAACKE SINGAPORE PTE LTD
03.2022 - Current
OFFICE & OPERATIONS MANAGER
Scandinavian Boiler Service (Asia) Pte Ltd
03.2009 - 02.2022
SERVICE COORDINATOR
Aalborg Industries Pte Ltd
03.1998 - 09.2009
Administrative Coordinator
BOILERMASTER PTE LTD
05.1994 - 02.1998
Graduate Diploma - Human Resources Management
Southern Wales Australia
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