Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments And Awards
Timeline
Generic

SHANTHI S PULIJAL

Summary

Dynamic Test Program Manager with a proven track record at UOB, specializing in BFSI and Cloud migrations. Expert in Agile methodologies and defect management, I enhance testing processes, ensuring quality and compliance. Adept at stakeholder communication, I drive project success and efficiency, consistently delivering results that exceed expectations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Test Program Manager

UOB
Singapore
02.2023 - Current
  • Developed comprehensive Program Test Strategies by defining test levels, entry/exit criteria, scope, testing types (functional/non-functional), defect management processes, and roles and responsibilities
  • Led test planning, test design, defect management, and risk mitigation initiatives while managing testing partner teams and establishing robust test governance frameworks for the program
  • Lead and oversee payment system operations, ensuring seamless integration and compliance with industry standards, including SWIFT MT and MX for financial messaging
  • API Testing ensuring they meet requirements for functionality, reliability, performance, and security
  • Reviewed and approved test plans, ensuring adequate functional and nonfunctional test coverage and adherence to project milestones
  • Identified opportunities to enhance testing processes and implemented improvements to boost efficiency and effectiveness
  • Ensured quality at all stages of the testing lifecycle by instituting and enforcing clearly defined quality gates
  • Delivered detailed daily and weekly test reports to management, providing accurate and timely updates on testing progress and outcomes
  • Maintained effective stakeholder communication and collaboration, ensuring alignment across all parties
  • Issued and presented Requests for Quotation (RFQ) to partner teams, overseeing test management, cost estimation, and coordination of testing activities
  • Key Projects: Project Constellation: Migration of Citibank customer data to UOB systems across Singapore, Malaysia, and Indonesia; Project Voyager and CBPR: Testing lifecycle of 11 FSCM and 4 OA financial products for seamless functionality and payments

Project Test Manager / Scrum Master

Kyndryl Services
Hyderabad
09.2021 - 01.2023
  • Company Overview: IBM Spin-Off
  • Generated precise and timely reports for Cloud project activities, ensuring transparency and efficient communication
  • Resolved complex issues with expertise, enhancing customer satisfaction and maintaining service excellence
  • Collaborated with diverse teams to address challenges and achieve objectives related to cloud migration and services
  • Efficiently prioritized and organized tasks to meet service goals within tight timelines
  • Introduced process improvements and mentored team members, fostering enhanced workflows and productivity
  • Delivered exceptional customer support through both direct interactions and virtual communication channels
  • Partnered with cross-functional teams to define features and develop intuitive, customer-focused workflow tools
  • Consistently exceeded customer expectations by implementing innovative problem-solving strategies in collaboration with client teams and vendors
  • Acted as a Scrum Master, ensuring adherence to Agile principles and mentoring new team members
  • Facilitated smooth onboarding, guided teams in self-organization, and drove productivity improvements by enforcing Scrum practices and workflows
  • IBM Spin-Off
  • Key Projects: Coca-Cola European partners - Cloud Migrations: The purpose of this project is to reduce the overall data center footprint by migrating the active applications and services currently in Terrasa/Berlin into the new IBM managed Multi cloud platform in London

Test Manager / Test Architect

IBM India Pvt Ltd
Hyderabad
06.2011 - 08.2021
  • Coordinated testing activities in collaboration with project managers and developers to ensure seamless project execution
  • Designed and implemented QA processes, procedures, and best practices to maintain high testing standards and drive continuous improvement
  • Managed the complete testing lifecycle for BFSI, Telecom, and Leasing projects, ensuring delivery of quality solutions
  • Established quality benchmarks and defined testing and acceptance strategies for application and web development projects
  • Guided testing teams on proper testing methodologies, ensuring adherence to best practices and quality standards
  • Collaborated with architects, business analysts, project managers, client teams, and vendors to gather requirements and implement efficient testing procedures
  • Monitored and resolved bugs and defects through effective defect management, maintaining a robust database of known issues for optimization
  • Planned and executed optimal testing schedules to meet project scope and delivery timelines
  • As an associate Agile Scrum Master, facilitated smooth project progress by implementing Agile methodologies, driving team self-organization, and meeting demanding deadlines
  • Key Projects: Coca-Cola European Partners - Cloud Migrations: Migrated applications and services from SoftLayer to IBM-managed multi-cloud platform in London to reduce data center footprint; Broadridge UK - Cloud Migrations: Relocated Warwick and North Harbor data centers to IBM Cloud locations in Frankfurt and Paris with a tailored migration strategy; Ericsson - Cloud Migrations: Designed and executed Ericsson's data center migrations to IBM data centers in Sweden, India, Australia, and the USA; CIBC Canada - Application/Web Development: Developed the CnR integration to process and distribute cheque/remittance payments with enhanced international coding

Sr. Software Engineer Test Lead / Test Architect

Patni Computers
Hyderabad
12.2008 - 10.2010
  • Created, Reviewed, and modified system tests and integration tests to improve software quality and reliability
  • Identified issues in software processes and implemented optimization
  • Mentored and developed junior Testers and engineers to increase productivity
  • Experience as QA Analyst, QA /Test Lead, expertise in Application /Data Migration Testing with clients Car Phone Warehouse, UK, TALK TALK - CPW, UK
  • Comprehensively involved in conducting testing techniques verification: Static testing and validation techniques: Application verifications, technical verifications, Business verifications, Integration, ST, SIT, UAT, Regression, Cross browser compatibility testing and Mainframe testing
  • Key Projects: Talk Talk UK / Car Phone Ware House, UK - Cordiant CRM, Single View billing system CBS, the legacy system in CPW, was transitioned to the new TRIO (Cobal) system, which serves as CPW's strategic BSS platform
  • The migration integrates CRM, Billing, and Order Management solutions into the existing CPW landscape, with the goal of eventually moving all customers from legacy platforms to TRIO
  • During this transition, both systems operated in parallel until CPW mobile and retail operations were fully separated

Software Engineer Test Analyst

Hexaware Technologies
Chennai
06.2006 - 08.2008
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use process
  • Testing web applications using variety of testing techniques
  • Documented technical specifications and project testing methods for future reference
  • Conducted and participated in full lifecycle software development from planning to deployment, Testing and maintenance
  • Coordinated with project managers to meet testing timelines and plan testing
  • Liaised with QA testers to perform testing meeting various parameters
  • Designed test cases, Test plans, defect reporting based on real-world use scenarios for high-quality results
  • Met with stakeholders, product teams and customers throughout system development lifecycle
  • Key Projects: Deutsche Leasing, Germany - Application /Web development Deutsche Leasing is leading Brand-independent organization in Germany
  • It leases wide range of products, which are categorized as Auto, com, Equip and non-fleet
  • Data migration in DL is to migrate all the data from the existing host system to the UCS
  • Large volume of data is migrated and tested under the UCS environment

Education

Master of Science - Microelectronics and Communication Engineering

UNN
United Kingdom

Bachelor of Technology - Electronics and Instrumentation Engineering

Jawaharlal Nehru Technological University
India

Skills

  • BFSI
  • Telecom
  • Cloud
  • Leasing
  • Agile
  • Waterfall
  • DevOps
  • SEI CMM
  • ISO
  • Microsoft Project Planner
  • Jira
  • Azure DevOps
  • Trello
  • Workday
  • QTP
  • RFT
  • HP-ALM
  • HP-QC
  • Bugzilla
  • ServiceNow
  • Transition Manager
  • Oracle 9i
  • Microsoft Access
  • DB Visualizer
  • SQL Developer
  • Cordiant
  • Siebel
  • Oracle BRM
  • Intec SingleView
  • Geneva

Websites

Certification

  • ISTQB Certified Tester Foundation Level (CTFL) v4.0, 03/25
  • Certified Professional Scrum Master I (PSM I), 06/22
  • Certified ITIL Foundation in IT Service Management 4th Edition, 06/22
  • Certified IBM Associate Project Manager, 02/20
  • Certified IBM DevOps Essentials, 06/20
  • Certified IBM Agile Explorer, 09/20
  • Certified IBM Garage Method for Cloud Advocate, 06/20
  • Cloud Service Management and Operations Explorer, 06/20
  • IBM Certified Cloud migration & Modernization Method Explore, 04/20

Accomplishments And Awards

  • Kyndryl Eminence Award - 'CCEP UK', 09/22
  • IBM Project of the Month Europe 'Broadridge UK', 10/20
  • Rock Star Award in IBM Cloud Migration & Modernization, 09/20
  • IBM Appreciation with Bluepoint's Manager Award, 09/20
  • IBM Manager's Choice Award- 'Put the Client First', 05/19
  • Deep Skill Adder Award - Q1 @ IBM, 03/16
  • IBM Excellence and Eminence Award Q1, 01/15

Timeline

Test Program Manager

UOB
02.2023 - Current

Project Test Manager / Scrum Master

Kyndryl Services
09.2021 - 01.2023

Test Manager / Test Architect

IBM India Pvt Ltd
06.2011 - 08.2021

Sr. Software Engineer Test Lead / Test Architect

Patni Computers
12.2008 - 10.2010

Software Engineer Test Analyst

Hexaware Technologies
06.2006 - 08.2008

Master of Science - Microelectronics and Communication Engineering

UNN

Bachelor of Technology - Electronics and Instrumentation Engineering

Jawaharlal Nehru Technological University

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