Shantha Kumahri K Sandarajoo
Customer Service
Ampang,Selangor
Summary
I am an energetic youth who strive for success and excellence. A very well balanced person who can manage time according to the needs and requirements. Developed a lot of creativity throughout my working life. Have good skills in communication. High responsible and a person who others can depends. To gain further exposure and experiences in customer service line or other related field. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Senior Assistant Coordinator – Outbound Specialist
Allianz Worldwide Partners
Kuala Lumpur, Kuala Lumpur
12.2015 - Current
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Help Desk Support
FLOFUEL SDN BHD
Ampang, Selangor
01.2015 - 11.2015
- Logged activities in tracking system to maintain accurate, timely records.
- Walked user through series of steps to determine problem and implement likely solution.
- Responded to inquiries by phone, email and walk-up requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Executive, Junior Executive
SCICOM MSC BHD
Kuala Lumpur, Kuala Lumpur
12.2012 - 12.2014
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Prevented delays and claim denials by correcting information prior to submission.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Responded to customer concerns and questions on daily basis.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
Assistant Team Lead
TEXAS INSTRUMENT (M) SDN BHD
Ampang, Selangor
06.2009 - 11.2012
- Prepared variety of different written communications, reports and documents.
- Collaborated with team members to achieve target results.
- Onboarded new temps by entering employee information into systems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Operated machining equipment safely with team of operators.
- Maintained equipment performance by lubricating and cleaning components.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Education
High School Diploma -
SMK Bandar Baru Ampang
Ampang, Selangor 01.2004 - 11.2008
No Degree - International Foundation Programme
Asia E University
Subang Jaya, Selangor 08.2021 - Current
Skills
Inbound and outbound calls
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Office expert
Microsoft PowerPoint
Certification
Able to work with all level people
Additional Information
Job Preferences
Expected Monthly Salary : MYR 3,500.00
Willing to Travel : Yes
Willing to Relocate : Will Consider
Possess Own Transport : Yes with Valid Driving Lincense
Availability : Immediately after notice period of 2 month(s)
References
Name : Shanthini Muthu
Relationship : Current Team Leadr
Position : Team Leader
Company : Allianz Worldwide Partners
Telephone : 0163823744
Timeline
No Degree - International Foundation Programme
Asia E University
08.2021 - Current
Senior Assistant Coordinator – Outbound Specialist
Allianz Worldwide Partners
12.2015 - Current
Help Desk Support
FLOFUEL SDN BHD
01.2015 - 11.2015
Executive, Junior Executive
SCICOM MSC BHD
12.2012 - 12.2014
Assistant Team Lead
TEXAS INSTRUMENT (M) SDN BHD
06.2009 - 11.2012
High School Diploma -
SMK Bandar Baru Ampang
01.2004 - 11.2008