SHANNON SHIN YAN KOK
Work Preference
Minimum Desired Compensation
Summary
Aesthetic industry professional with experience at Dr. Kyo Clinic and currently working at Aestimax Plastic Surgery Specialist Centre. Combines hands-on experience in aesthetic treatments, patient consultation and surgical assistance with skills in social media management, content creation and digital advertising. Responsibilities include managing Instagram, Facebook and TikTok content, coordinating promotional campaigns, handling patient enquiries, explaining treatment options and pricing, and following up on leads and consultation bookings. Experienced in supporting daily clinic operations, maintaining patient records and confidentiality, and working closely with doctors and colleagues to provide attentive patient care. Holds SKM Level 1–3, CIDESCO and CIBTAC qualifications, and communicates in English, Mandarin and Malay.
Work History
Sales and Marketing
1 Year 5 Months- Facilitated cross-departmental collaboration to ensure cohesive sales and marketing strategies.
- Streamlined internal processes for improved efficiency in the sales and marketing department.
- Supported training initiatives for fellow interns, sharing best practices for software sales and marketing success.
- Drove company revenue growth, orchestrating effective sales and marketing strategy that targeted untapped markets.
Clinic Assistant
6 Months- Input new data for patient, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Involves in administration task to support the smooth operation of the center facility.
- Patient care duties, managing patient appointment and schedules. Handling phone calls, emails and patient inquiries.
- Processing billings, insurance claims and payments.
- Preparing and organizing medical documentation for doctors, assisting doctors with basic medical procedures such as taking temperature, monitoring blood pressure, drawing blood, sterilized equipment and administering injections.
- Ensuring patient confidentiality and privacy, by adhering to healthcare laws impose by KKM and regulations.
- Documented progress notes and maintained accurate client records.
- Monitored client responses and adjusted interventions to support treatment goals.
- Conducted intake assessments to gather client history, symptoms, and treatment goals.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.