Summary
Overview
Work History
Education
Skills
Touch Rugby
Timeline
Generic

Shannon Goh

Singapore

Summary

A motivated and independent Finance student committed to furthering a career in this industry. With a strong background in project management, I pride myself on working in fast-paced and collaborative settings by successfully managing multiple priorities at once. Willingness to take on challenges ahead with a positive mindset.

Overview

6
6
years of professional experience

Work History

Payments Apprentice

J.P. Morgan
08.2022 - 07.2023
  • Involved in strategic and tactical initiatives relating to business growth, new products, business processes, client experience and/or regulatory conformance
  • Engaged and participated in cross-region (entire APAC) and cross-lines-of-businesses (Merchant Services, Treasury Services & Working and Capital) initiatives
  • Supported the roll-out of eSignature in Vietnam & Australia, (completed local Due Diligence and trained the client services and implementations colleagues)
  • Skilled at working independently and collaboratively in a team environment.

Billing Assistant (Contract)

RCL Feeder
04.2022 - 07.2022
  • Worked with 25 different clients (EverGreen, Hapag-Lloyd, CMA CGM etc.) and sent out about 500+ invoices for export and import shipments
  • Facilitated payment of invoices by sending bill reminders and contacting clients to ensure that the money they owe isn't past due
  • Streamlined the invoicing process for increased efficiency through close collaboration with the accounts receivable team.
  • Attend to customers' queries on billing disputes and seek clarification on correct billing information & respond to the customer promptly
  • Memorised the different methods of billing for specific clients and prepared the invoice by handling sets of shipping documentation (bill of lading, certificate of origin) retrieved from the PSA PortNet website

Retail Banking Intern

RHB Bank Berhad
09.2021 - 02.2022
  • Involved in business imaging initiatives to digitise existing customer documents
  • Improved efficiencies across the end-to-end processes
  • Generated at least 3000+ project related statistical reports for the business imaging project within a month and a half
  • Completed operational tasks such as freezing/unfreezing of customer's account, sent out closure/uncontactable letters, and did significant reporting for 2 different branches each business day

Retail Sales Assistant (Part-time)

Stella McCartney, Club21
12.2020 - 01.2021
  • Carried out day-to-day duties accurately and efficiently
  • Resolved problems, improved operations, and provided exceptional service
  • Offering friendly and efficient service to all customers, handled challenging situations with ease
  • Monitored all company inventory to ensure stock levels and databases were updated

Service Crew Member (Part-time)

The Tree Cafe
09.2020 - 12.2020
  • Worked with a POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly

Retail Sales Assistant (Part-time)

Zara, Inditex
11.2018 - 02.2019
  • Helped customers locate products and checked the store system for merchandise at other sites
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Answered customer questions regarding sizing, accessories and proper care for merchandise

Retail Sales Assistant (Part-time)

Marni, Club21
10.2017 - 12.2017
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Education

Bachelor of Science - Finance

Singapore University of Social Sciences
Singapore
2027

Diploma - Banking And Finance

Singapore Poly
Singapore
05.2022

GCE O'Levels -

CHIJ St. Theresa's Convent
Singapore
11.2018

GCE N'Levels -

CHIJ St. Theresa's Convent
Singapore
11.2017

Skills

  • Microsoft Excel
  • Project Management
  • Payment Processing
  • Due Diligence
  • Team Collaboration
  • Operations
  • Team Collaboration
  • Operations

Touch Rugby

Todaks Touch Football (2021-2024)

  • National Touch League 2022 (Aug-Nov) Women's C Grade - Runner-up
  • National Touch League 2023 (Jan-Apr) Women's C Grade - Champion
  • National Touch League 2023 (Aug-Nov) Women's B Grade
  • Hong Kong International Touch Championship 2024 (upcoming)

Timeline

Payments Apprentice

J.P. Morgan
08.2022 - 07.2023

Billing Assistant (Contract)

RCL Feeder
04.2022 - 07.2022

Retail Banking Intern

RHB Bank Berhad
09.2021 - 02.2022

Retail Sales Assistant (Part-time)

Stella McCartney, Club21
12.2020 - 01.2021

Service Crew Member (Part-time)

The Tree Cafe
09.2020 - 12.2020

Retail Sales Assistant (Part-time)

Zara, Inditex
11.2018 - 02.2019

Retail Sales Assistant (Part-time)

Marni, Club21
10.2017 - 12.2017

Bachelor of Science - Finance

Singapore University of Social Sciences

Diploma - Banking And Finance

Singapore Poly

GCE O'Levels -

CHIJ St. Theresa's Convent

GCE N'Levels -

CHIJ St. Theresa's Convent

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