Shannie Koh Chean Lik
Business Development & Project Manager | Studio Director
Singapore,Singapore
Summary
Dynamic business development and sales leader with 13 years of experience, including significant roles in call center and construction management. Track record of achieving sales targets through effective client relationship management and sales strategy development. Experienced in leading high-performing sales teams and implementing successful lead generation initiatives. Multilingual professional with strong analytical skills and a collaborative mindset, adept at working across various departments.
Overview
4
4
Languages
1
1
Certification
17
17
years of professional experience
Work History
Studio Director
Mablle / Mablle Pte Ltd
11.2024 - Current
- Led and developed a team of 12 (8 of Senior and Junior interior designers specialized interior sales, 2 supports and 2 project managers)
- Conducted hiring and development of new interior designers to drive monthly sales revenue
- Expanded studio from initial 10 to 35 successful interior sales designers, 8 managers and 3 project managers in less than 1 year
- Managed staff, budgeting, scheduling, client relations, social media exposure, and P&L
- Ensure core structure team, efficient workflow and high-quality production team to generate annual revenue to
- Ensured team structure, efficient workflow, and high-quality production to support annual revenue generation
- To manage staff, budgeting scheduling, client relations and Directing Social Media exposure and P&L
- Conduct hiring, groom for potential new interior designers in generating monthly sales revenue
Business Manager
Livspace / Interiortech Pte Ltd
06.2023 - 11.2024
- Led and developed a team of 6 interior designers specialized project management
- Conduct hiring, groom potential new interior designers in generating monthly sales revenue
- Resolved customer queries, including sales and on-site escalations, to maintain client satisfaction
- Managed budgeting and team P&L to ensure financial accountability
- To manage budgeting and team P&L
- Achieved team sales target of SGD$1 million in less than 1 year of joining
Business Development Manager
Hai Leck Holdings / Hai Leck Engineering Pte Ltd / Tele-centre Services Pte Ltd
10.2021 - 03.2023
- Seek out new clients and new business opportunities for the company
- Develop business proposals bridge internal and external stakeholder management
- Generate a new business and to develop existing accounts
- Managed existing clientele while sourcing new clients
- Developed business proposals to bridge internal and external stakeholder management
- To develop and manage a solution-led approach which facilitates account profitability
- Prepared price estimates and quotations to support project bidding
- Expanded clientele base from 38 to 45
- Customer query resolution — including complaints and commercial inquiries
- To provide regular reporting and update of account activity and ensure delivery of service to the satisfaction of the client
- Project Estimation & Tendering: Prepare accurate cost estimates, tender submissions, and scopes for projects
- Prepare price estimates and quotations
- Increased clientele base by 7 through targeted outreach efforts.
- Conducts familiarization tours and site visits to solicit business, and is responsible for immediate follow-up and partner communication
- Transitioned to pursue career advancement opportunities.
Sales Manager
Cad Associates / Cad Associates Pte Ltd
10.2015 - 07.2021
- Build a full-scale sales operation from the ground up; duties include establishing client relations, recruitment of sales designer, project coordinator, as well as developing sales and marketing strategies in interior design and the construction industry
- Implemented strategic goals for marketing campaigns, overseeing billings of $500k to $1.5M; served as project manager, leading team of 10 creative and technical staff
- Managed A&A and reconstruction of commercial projects, coordinating with various stakeholders.
- Expanded team from initial 2 executives to 10
- Handling landed A&A/reconstruct & commercial projects
- Achieved personal sales target of SGD$1.2 million in the year of 2019.
- Reason for leaving – Company Restructuring due to pandemic COVID 19
Senior Sales Designer
Eight Design Pte Ltd
10.2014 - 10.2015
- Analysed customer needs via carefully constructed questions to develop data driven pitches, increasing profits by 30% over the year
- Responded to commercial queries related to retail, food and beverage, and office and factory fitting-out projects.
- Analyzed customer queries and ongoing market trends, identifying unique opportunities to enhance sales through referrals.
- Trained two new employees in industry knowledge, pitch presentation, and closing strategies to prepare them for successful sales engagements.
- Train two new employees in industry knowledge, pitch presentation, and closing strategies
- Reason for leaving – Career Progression
Sales Interior Designer
YIS Living Pte Ltd
03.2013 - 08.2014
- Assisted retail sales for interior design renovations, focusing on client needs and aesthetics.
- Drafted quotations, closed sales, and managed budgets and schedules for projects from conception to completion, communicating client requirements to contractors and overseeing construction until project handover.
- Oversaw residential projects for HDB and condo fitting-out to ensure timely completion and client satisfaction.
- Retail sales assist with regards to interior design renovation
- Pursued a mid-career change to explore different professional avenues and enhance my skill set.
Customer Care Executive (Singapore Airline)
Teledirect Pte Ltd (currently known as TDCX)
11.2011 - 12.2012
- Handle 30+ inbound and outbound calls daily, with duties including airline ticketing queries from frequent flyer, retrieving customer data, presenting relevant information, and cancelling or rescheduling multiple flight connection
- Follow up matters relate to member disputes as well as providing the best course of solutions to obtain customer satisfaction level
- Handle 30+ inbound and outbound calls daily, with duties including airline ticketing queries from frequent flyer, retrieving customer data, presenting relevant information, and cancelling or reschedule multiple flight connection
- Received 30 complimentary letters from frequent fliers or their associates
- Reason for leaving – Career Progression
Technical Support Officer / Customer Care Consultant (Starhub Ltd)
Symphony BPO Solution Sdn Bhd
11.2009 - 08.2011
- Handle 40+ inbound and outbound calls daily, with duties including troubleshooting home broadband connection issues and back-end support for technician on site duties to off-site channel signal noise issues.
- Addressed customer inquiries regarding home cable TV services to provide accurate information and assistance.
- Follow up matters relate to customer disputes as well as providing the best course of solutions to obtain customer satisfaction level
- Received Best Customer support service awarded
- Earned Best Customer Support Service award for exceptional service delivery and customer care.
- Pursued new opportunities for career advancement to achieve professional growth.
Tele-surveyor (Part-time)
Taylor Nelson Sofres Malaysia Sdn Bhd
03.2009 - 08.2009
- Handled 20+ outbound calls daily to collect primary data for MNCs in F&B and automotive industries, including CRM and post-sales surveys
- Escalated post-sales customer disputes internally while providing solutions to enhance customer satisfaction
- Reason for Leaving: completing studies to full-time position
Education
Diploma in Commerce - Marketing Management
Kaplan Higher Education Academy
Cambridge GCE A Level - undefined
Tunku Abdul Rahman University College
The Supervise Construction Work for WSH Course (SCWWSH) - undefined
Certification
BizSAFE Level 3 (Risk Management) The company implements risk management (RM) and passes a third-party audit. This level is required for many construction and government tenders. Led by the Workplace Safety and Health (WSH) Council, it requires management commitment, risk management implementation, and WSH management systems
Timeline
Studio Director
Mablle / Mablle Pte Ltd
11.2024 - Current
Business Manager
Livspace / Interiortech Pte Ltd
06.2023 - 11.2024
Business Development Manager
Hai Leck Holdings / Hai Leck Engineering Pte Ltd / Tele-centre Services Pte Ltd
10.2021 - 03.2023
Sales Manager
Cad Associates / Cad Associates Pte Ltd
10.2015 - 07.2021
Senior Sales Designer
Eight Design Pte Ltd
10.2014 - 10.2015
Sales Interior Designer
YIS Living Pte Ltd
03.2013 - 08.2014
Customer Care Executive (Singapore Airline)
Teledirect Pte Ltd (currently known as TDCX)
11.2011 - 12.2012
Technical Support Officer / Customer Care Consultant (Starhub Ltd)
Symphony BPO Solution Sdn Bhd
11.2009 - 08.2011
Tele-surveyor (Part-time)
Taylor Nelson Sofres Malaysia Sdn Bhd
03.2009 - 08.2009
The Supervise Construction Work for WSH Course (SCWWSH) - undefined
Cambridge GCE A Level - undefined
Tunku Abdul Rahman University College
Diploma in Commerce - Marketing Management
Kaplan Higher Education Academy