Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHANKARLAL ARCHUNAN

Summary

Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.

Overview

1
1
year of professional experience

Work History

Head Waiter

NAPOLIZZ PIZZA PTE LTD
06.2023 - Current
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.

Ground Staff Member

SUSHI EXPRESS
01.2023 - 06.2023
  • Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Facilitated clear communication between the front-and back-of-house teams, improving overall restaurant efficiency.

Education

High School Diploma -

ACE COLLEGE
Singapore, Null, Singapore
06.2024

High School Diploma -

TRINIY INTERNATIONAL COLLEGE
Singapore, Singapore
12.2023

Skills

  • High-volume dining
  • Menu presentation
  • Menu Memorization
  • Guest Relations Management
  • Wine pairing
  • Complaint Handling
  • Sales Techniques
  • Guest Relations
  • Cash Handling
  • Guest service

Languages

English
Advanced (C1)
Tamil
Advanced (C1)

Timeline

Head Waiter

NAPOLIZZ PIZZA PTE LTD
06.2023 - Current

Ground Staff Member

SUSHI EXPRESS
01.2023 - 06.2023

High School Diploma -

ACE COLLEGE

High School Diploma -

TRINIY INTERNATIONAL COLLEGE

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