Shankare Paramaselvam
Clinic Manager
Summary
Seeking a challenging opportunity in a progressive result-oriented organization, which utilizes skills, experience and offers ample opportunity to prove, improve and grow in career and professional advancement.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Clinic Manager
Thomas Ho Surgery @ Mount Alvernia Hospital
03.2020 - Current
- As a clinic assistant, I must support the company or organization, assuring that their operations run efficiently and helping other staff members to adequately fill their roles
- They also provide administrative support to staff members, often answering calls and emails or scheduling appointments
- As a clinical manager I must maintain responsibility for all administrative aspects of a clinical facility
- Daily, I am responsible for onboarding new employees, training existing employees, auditing clinic operations, accounting, bookkeeping, keeping doctor’s schedule up to date, liaise with insurance company for patients LOG process and communicating with executives.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Resolved patient complaints in timely manner, ensuring positive experience for all parties involved.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Facilitated interdisciplinary collaboration among various departments within clinic, promoting cohesive approach to patient care management plans.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to clinic.
- Partnered with medical insurance providers to ensure accurate billing, reducing claim denials and enhancing clinic's revenue stream.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Created opportunities for cross-training employees so they could better understand different roles within organization leading towards improved teamwork.
- Improved patient satisfaction through effective communication and compassionate care.
- Developed strong relationships with patients, fostering trust and loyalty to clinic.
- Demonstrated excellent leadership skills in managing diverse team of medical professionals and support staff.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
Senior Patient Service Associate
Woodlands Health Campus
12.2018 - 01.2020
- As a front-line support team, we will provide patient-centric services and be responsible for the smooth registration of patients, including assisting with appointment bookings, specialists’ consultation referrals and public enquiries involving payments
- PSAs have always played a vital role in ensuring the smooth running of operations in the clinical settings.
Patient Service Associate
TAN TOCK SENG HOSPITAL
05.2013 - 01.2018
- PSAs have always played a vital role in ensuring the smooth running of operations in the clinical settings
- Traditionally they focus on core operational centric procedures such as assisting doctors with case notes, appointment bookings, patient registration and billing
- They also see front-line patient relations
- This is epitomized by our Patient Ambassadors (PAMs) who essentially see to the needs, and feelings of our patients throughout the care journey in specialist clinics.
Education
Diploma in Business Management in Hospitality Tourism -
NANYANG POLYTECHNIC
Singapore 04.2016 - 04.2018
Higher Nitec in Chemical Technology -
Semei Ite ( ITE College East)
Singapore 04.2011 - 04.2013
Northland Secondary School
Singapore 01.2005 - 01.2010
Skills
Multitasking
undefinedPersonal Information
- Expected Salary: SGD 3500
- Ethnicity: Indian
- Date of Birth: 08/08/93
- Gender: Female
- Nationality: Singaporean
Computer Knowledge And Skills
- Proficient in Microsoft Office Applications (Microsoft Word, Excel, PowerPoint)
- SAP program – Well trained
- CPSS2, SCM- Review patient’s blood, medication, and doctors’ notes
- AURORA- Access to various types of doctor’s order to view.
- EAS – Hospital system to book appointment for patients.
- Plato
- Mediclaim
- Issue DR/ Credit notes
- Monthly outstanding payments
- Check on DO and tax invoices
- Food and safety course - Skills Future
Awards
- Indian Dance 2006-2010- CCA (Leader)
- Performed in competitions such as SYF, Inter School Competitions.
- SYF- Silver Award
- Inter School Champion
- Certified phlebotomist by TTSH
- 5 Years Long Service Award at TTSH.
Timeline
Clinic Manager
Thomas Ho Surgery @ Mount Alvernia Hospital
03.2020 - Current
Senior Patient Service Associate
Woodlands Health Campus
12.2018 - 01.2020
Diploma in Business Management in Hospitality Tourism -
NANYANG POLYTECHNIC
04.2016 - 04.2018
Patient Service Associate
TAN TOCK SENG HOSPITAL
05.2013 - 01.2018
Higher Nitec in Chemical Technology -
Semei Ite ( ITE College East)
04.2011 - 04.2013
Northland Secondary School
01.2005 - 01.2010
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