Shankar Karunanithi
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Customer Service Officer
Sats Ltd
09.2015 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals
Passenger Service Agent
Aircraft Service International Group
08.2014 - 06.2015
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
Education
Bachelor - Electrical, Electronics And Communications Engineering
Karpagam University
Coimbatore, Tamil Nadu, India03.2014
A Level - Higher Secondary
Government Higher Secondary School
Tamilnadu,India05.2007
Secondary - O Level
Government Secondary School
Tamil Nadu, India05.2005
Skills
- Store operations
- Store maintenance
- Operations management
- Relationship building
- Customer relations
- Staff management
Certification
Completion Certificate of Singapore National Service ( Army )
Languages
English1
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malay
Beginner (A1)
Timeline
Customer Service Officer
Sats Ltd
09.2015 - 03.2023
Passenger Service Agent
Aircraft Service International Group
08.2014 - 06.2015
Bachelor - Electrical, Electronics And Communications Engineering
Karpagam University
A Level - Higher Secondary
Government Higher Secondary School
Secondary - O Level
Government Secondary School
Hobbies
Football Big fan of Lionel Anders Messi Support Team Liverpool Fc Barcelona
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