Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANJIV KUMAR JAMBULINGAM

Summary

Dynamic Front Office Executive with proven expertise at Perak Hotel in enhancing guest satisfaction and streamlining operations. Skilled in database administration and document management, I effectively reduced wait times and improved team efficiency. A dedicated team player, I excel in maintaining organized filing systems and delivering exceptional customer service.

Overview

16
16
years of professional experience

Work History

Front Office Executive

Perak Hotel
10.2023 - Current
  • Maintained accurate records of guest information through diligent documentation and data entry efforts.
  • Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
  • Maintained office machines and equipment within budgets and contacted outside repair personnel to avoid productivity interruptions.
  • Assisted in the development and implementation of front office policies and procedures, ensuring consistency across the team''s operations.
  • Participated in regular staff meetings to discuss best practices and address any areas needing improvement within the front office team.
  • Monitored inventory levels of supplies at the front desk area, ordering replacements as necessary to maintain smooth operations.
  • Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
  • Reduced wait times for guests by efficiently managing room availability and reservation changes.

Qa Packer Cum Technician

II IIV Cooperator Pte.Ltd
09.2021 - 08.2023
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.

Production Operator

Zagro Pte.Ltd
07.2021 - 09.2021
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Handled raw materials efficiently, minimizing waste during the production process.
  • Streamlined workflow, closely monitoring production schedules and adjusting operations as needed.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Cleanroom Operator

GLOBALFOUNDRIES
04.2021 - 07.2021
  • Assisted the assembly and packing of products within the cleanroom environment, ensuring quality and safety compliance.
  • Collaborated with team members and supervisors to troubleshoot and resolve issues affecting cleanroom operations.
  • Participated in the handling and processing of sensitive materials and components, ensuring minimal contamination.
  • Recorded and reported data related to cleanroom conditions and production activities for quality assurance.
  • Monitored partial counts and environmental conditions to maintain optimal cleanroom standards.
  • Maintained documentation of cleanroom activities and reported any irregularities to supervisors.

Bar Service Crew

Andaz Hotel
01.2021 - 03.2021
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Contributed to the achievement of sales targets through upselling food items when applicable.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Front Office Executive

Ancasa Hotel & Spa Kuala Lumpur
12.2016 - 10.2020
  • Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.
  • Reduced wait times for guests by efficiently managing room availability and reservation changes.
  • Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
  • Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
  • Updated reports, managed accounts, and generated reports for company database.

F&B Service Crew

Ancasa Hotel & Spa Kuala Lumpur
01.2014 - 10.2016
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

F&B Service Crew

Kuala Lumpur Convention Centre
01.2010 - 12.2013
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

KOLEJ MASA
Singapore, Null, Singapore
12-2013

Skills

  • Scheduling and calendar management

  • Mail handling

  • Team player attitude

  • Database administration

  • Reception duties

  • Document management

  • Filing systems

  • Credit and collections

  • Clerical support

Timeline

Front Office Executive

Perak Hotel
10.2023 - Current

Qa Packer Cum Technician

II IIV Cooperator Pte.Ltd
09.2021 - 08.2023

Production Operator

Zagro Pte.Ltd
07.2021 - 09.2021

Cleanroom Operator

GLOBALFOUNDRIES
04.2021 - 07.2021

Bar Service Crew

Andaz Hotel
01.2021 - 03.2021

Front Office Executive

Ancasa Hotel & Spa Kuala Lumpur
12.2016 - 10.2020

F&B Service Crew

Ancasa Hotel & Spa Kuala Lumpur
01.2014 - 10.2016

F&B Service Crew

Kuala Lumpur Convention Centre
01.2010 - 12.2013

High School Diploma -

KOLEJ MASA

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