Shan Hui Tan
Summary
Dynamic and results-driven professional with a proven track record at Brewteaful Cafe, excelling in customer service and inventory management. Recognized for exceeding sales targets and enhancing customer satisfaction through effective communication and teamwork. Adept at multitasking and problem-solving in fast-paced environments, ensuring a seamless experience for all clients.
Overview
16
16
years of professional experience
Work History
Shop Attendant
Brewteaful Cafe
04.2024 - 09.2024
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
Junior Sale Executive
City Chain
06.2017 - 01.2018
- Exceeded quarterly sales targets consistently, demonstrating a strong work ethic and commitment to achieving results.
- Provided valuable insights on customer needs and preferences during product development phases, contributing to more tailored offerings that better aligned with target market demands.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Banquet Server
TCC
11.2016 - 06.2017
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Banquet Server
TCC
03.2009 - 02.2011
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Answered guest questions about event plans and food service choices.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Carried out professional service, retaining polite and friendly approach at all times.
Education
N'LEVEL -
Dunearn Secondary School
Singapore10.2008
PSLE -
Dazhong Primary School
Singapore10.2003
Skills
- Motivation and initiative
- Cleanliness and hygiene
- Customer service
- Patience and empathy
- Inventory control
- Inventory management
- Decision-making
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Adaptable and flexible
- Multitasking
- Active listening
Timeline
Shop Attendant
Brewteaful Cafe
04.2024 - 09.2024
Junior Sale Executive
City Chain
06.2017 - 01.2018
Banquet Server
TCC
11.2016 - 06.2017
Banquet Server
TCC
03.2009 - 02.2011
N'LEVEL -
Dunearn Secondary School
PSLE -
Dazhong Primary School
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