Shang Om Kham Nang
Singapore
Summary
A short introduction about me:
Myanmar born Chinese and 30% of Thai. Experienced in Quality Control, Customer Service, and Graphic Design. Proficient in Microsoft Office suite, HR Administration, Excel, and Word. Bachelor's degree in English Major. Japanese JLPT N3. Able to speak and write Myanmar, English,Thai,Japanese and Chinese.
Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements.
Works well with production teams on correcting negative trends and driving improvements. Well-qualified Quality Control Inspector, reporting and compliance standards.
Bringing 15 years of related experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Admin associate
Sonoco Singapore Pte Ltd
03.2023 - Current
- Provide general administrative assistance
- Manage phone calls, emails, and correspondence
- Schedule appointments and maintain calendars
- Maintain and organize files, records, and documents
- Prepare reports, presentations, and other documents
- Act as a liaison between different departments
- Order and maintain office supplies
- Coordinate office logistics and facilities
- Assist in the recruitment process
- Facilitate the onboarding process for new employees
- Maintain and update employee records and databases
- Assist employees with benefits-related inquiries.
- GMG printer proof operators Color Management: Utilize GMG software to ensure accurate and consistent color reproduction throughout the printing process. Proofing: Generate high-quality color proofs that accurately represent the final print output. Quality Control: Conduct detailed checks on proofs to identify and rectify any color discrepancies or issues.
Senior Quality Control Inspector
Sonoco Singapore Pte Ltd
01.2014 - 02.2023
- Performed quality control on projects
- Act as Brand Guardian and ensure consistent high-quality standards in all artworks produced
- Check for accuracy and proofread content to ensure artworks produced are according to client's brand standards and guidelines
- Work closely with CSR team, Artist, and PPM to ensure client's expectations and requirements are met.
Customer Service Officer (Group Leader)
Tele-Centre Services Pte Ltd
01.2009 - 12.2013
- Product and System training
- Call coaching and mentoring
- Assisting with day-to-day administrative matters for services
- Handle incoming telephone enquiries and complaints
- Undertake any administration tasks delegated by Team Manager
- Identify issues, analyze information, and provide solutions to problems
- Prepare variety of different written communications, reports, and documents
- Manage over 50 customer calls per day
- Collect customer feedback and make process changes to exceed customer satisfaction goals.
Education
Received JLPT Certificated N3 (Japanese Language) -
01.2015
JLPT Certificated N5 -
01.2013
CSP (Certified Service Professional) -
01.2012
Bachelor of Arts, English -
01.2001
Skills
- Microsoft Word, Excel, Power Point
- Adobe Photoshop
- Adobe illustrator
- Good communication/interpersonal skill, Quality Standards Adherence Mentorship and Training, Quality Control, Document Quality
Languages
Burmese (Native), Bilingual, English, Chinese, Thai, Japanese
Personal Information
- Date of Birth: 05/10/78
- Nationality: Myanmar (Singapore Permeant Resident)
- Marital Status: Married
- Religion: Buddhist
Timeline
Admin associate - Sonoco Singapore Pte Ltd
03.2023 - Current
Senior Quality Control Inspector - Sonoco Singapore Pte Ltd
01.2014 - 02.2023
Customer Service Officer (Group Leader) - Tele-Centre Services Pte Ltd
01.2009 - 12.2013
Ikoma Language School - Singapore - Received JLPT Certificated N3 (Japanese Language),
Ikoma Language School Singapore - JLPT Certificated N5,
SNEF Training Institute - WFD - CSP (Certified Service Professional),
East Yangon University - Yangon Myanmar - Bachelor of Arts, English,
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