Shane Goh
Summary
Shane is very coachable. He is also someone who shares and help teammates. Shane has shown exceptional leadership to so many of us during his time at Conrad. He is always ready to help the team and fix problems. Shane went the extra mile to help me set up the suite for my proposal. His proactiveness and thoughtfulness left a lasting impression on me.
Overview
11
11
years of professional experience
Work History
Workplace Coordinator
JLL/ Bytedance Account
06.2023 - 01.2025
- Pioneered and orchestrated the successful expansion of the bytedance office at capital tower
- Appointed the main Point of contact for the capital tower office
- Liaise with various departments at TikTok as the administrator
- Act as the liaison between capital tower management and Bytedance office
- In charge of procurement for various general amenities for the workspace
- Successfully lead and conducted numerous mass gifts distribution
Assistant Manager, Outlet
Conrad Centennial Singapore
12.2021 - 05.2022
- Forbes 5 stars training Champion
- Drew in and created a base of new loyal customers
- Created memorable experience for new guests through surprise and delight strategies
- Supervision and audit of cashiering
- Rostering and Scheduling of duties
- Inventory checking
- Training and development of team members
Lead Host
Andaz Singapore
12.2020 - 05.2021
- Made champion for Guest Experience Management Initiative hotel-wide
- Attained confirmation ahead of probation
- Creation of loyal guest base through personalized celebration initiatives
- Oversee front desk operations
- Supervision and Training of team members
Assistant Lounge Manager
Grand Hyatt Singapore
11.2016 - 12.2020
- Improved Grand Club Lounge guest satisfaction and services by 75% throughout 2017 to 2019
- Successfully coordinated and implemented refurbishment of Grand Club lounge in year 2019
- Successfully organized and executed year end Christmas party at Grand Club Lounge for 2018, 2019 & 2020
- Oversee the operation of the Grand Club Lounge Manage the service team and taking charge of weekly roster
- Interview, recruit and oversee part-time workforce as well as payroll
- Forecasting and budgeting for lounge Food and Beverage expenditure
- Liaise with vendors and the culinary team
- Manage the guests' lounge experience and service recovery specialist
- Train service team to deliver exceptional guest experiences
Assistant Manager, Meritus Club
Mandarin Orchard Singapore
10.2014 - 10.2016
- Oversee both club reception and lounge service operation
- Assist the Club Manager in the management of the club team members
- Provide coaching, training and counsel of junior staff members
- Manage and maintain the highest level standard of lounge and reception service to guests
- Budgeting and forecasting
- Rostering, manpower planning and allocation
Management Trainee
Mandarin Orchard Singapore
10.2013 - 10.2014
- Oversee both club reception and lounge service operation
- Assist the Club Manager in the management of the club team members
- Provide coaching, training and counsel of junior staff members
- Manage and maintain the highest level standard of lounge and reception service to guests
- Budgeting and forecasting
- Rostering, manpower planning and allocation
Education
Bachelor of Science - Hotel Administration
University of Nevada, Las Vegas
01.2011
Advanced Diploma - Hospitality and Tourism Business
Temasek Polytechnic
01.2011
Skills
- Hospitality Management
- Guest Experience
- Front of House
- Back of House
- Housekeeping Coordination
- Lounge
- Restaurant
- VIP Hosting
- Reservations
- Reception
- Opera
- Ms Excel
- Word
- Canvas
- Digital Marketing
- Workplace Coordination
- Project Management
Languages
English
Chinese
Personal Information
Citizenship: Singapore Citizen
Timeline
Workplace Coordinator
JLL/ Bytedance Account
06.2023 - 01.2025
Assistant Manager, Outlet
Conrad Centennial Singapore
12.2021 - 05.2022
Lead Host
Andaz Singapore
12.2020 - 05.2021
Assistant Lounge Manager
Grand Hyatt Singapore
11.2016 - 12.2020
Assistant Manager, Meritus Club
Mandarin Orchard Singapore
10.2014 - 10.2016
Management Trainee
Mandarin Orchard Singapore
10.2013 - 10.2014
Bachelor of Science - Hotel Administration
University of Nevada, Las Vegas
Advanced Diploma - Hospitality and Tourism Business
Temasek Polytechnic
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