SHAMUS CHIN

• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Followed-up on warm leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Qualified buyers by matching requirements and interests to various car or models and discussing finance options.

• Sales canvassing unit to unit on company's products and services.
• To perform demonstrations of products and services daily.
• To email clients on quotations of products and services after demonstration.
• To follow up with clients on product interest and convert lead into a deal.

• Supervised operations team to support operational excellence and facilitate communications.
• Communicated with customers to assess satisfaction with products and services received.
• Monitor job orders, track status, identify issues by operation team. Propose solutions and execute when necessary.
• Train team members to maintain business professionalism by coaching each on methods, steps, develop, maintain and follow up on operational guidelines for operational team members.
• Track, key performance Index of team members and drive towards service excellence.
• Carry out root cause analysis/investigation and propose solutions to resolve strategic problem.
• Generated monthly performance reports to track, analyze, record and follow up on new market trends by researches, gather customer's feedbacks, preferences to create strategy and budgets.

• Work closely with Sales Specialists for corporate clients
• Ensure timely creation of quotes for professional submission of all information as requested by clients, ensure follow-up.
• Responsible for maintaining and developing good relationships with existing customers through regular contact.
• Prepare and generate sales reports on a regular basis by collecting, analyzing and summarizing information.
• Assist in preparing Sales Orders and other internal documents as required.
• To match customer PO and sales information provided.
• Handling day-to-day paperwork and liaising with collaborated departments (Warehouse, Finance & Logistic).
• Other ad-hoc duties

• Issuing of Order Confirmation to Asia Clients upon receiving of Purchase Order
• Coordinate/update delivery schedule with Asia Clients
• Coordinate with CMS Planner & CMS factory for orders
• Updating of Clients Order List
• Handle customers enquiries though phone calls and email
• Prepare invoices for required clients
• Coordinate with Clients schedule for service call
• Handle export replacement parts

• Pick and pack daily orders in accordance to delivery date and time
• Coordinate delivery schedule with clients & logistic companies
• Receiving of stocks, manage stock-taking on a quarterly-calender-basis
• Handle customer’s enquiries though phone calls and emails
• Maintaining a cleanliness and orderliness warehouse
• Sending out invoices to client, not limiting to depositing of payment from clients and maintain document compliances
• Coordinate with clients and third-party term Contractor and scheduling for service calls

• Parked and retrieved cars according to customer needs.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Shifting of vehicles within ports, loading and unloading vehicles.

General administrative, clerk task, data entry, run test programs, create and update records and files to maintain document compliance. Assisting of Manager when required & other ac-hoc duties.