Shamsul Anuar
Singapore
Summary
Strategic and service-driven professional with experience across aviation, law enforcement, and government sectors. Adept at delivering high-impact communication, safety enforcement, and stakeholder engagement in fast-paced environments. Recently upskilled in digital marketing with a focus on persona planning, visual storytelling, and campaign optimization. Known for adaptability, leadership, and a results-oriented mindset, with a proven ability to translate complex challenges into actionable solutions. Actively pursuing public sector opportunities where regulatory compliance, service excellence, and cross-functional coordination are key to success.
Overview
20
20
years of professional experience
Work History
Patient Service Associate Part-Time
Ng Teng Fong General Hospital
12.2024 - 05.2025
- Provided exceptional patient service by evaluating individual needs and enhancing satisfaction.
- Maintained accurate records and ensured smooth follow-up processes.
- Educated patients on procedures and available services.
- Resolved inquiries and concerns in a fast-paced healthcare environment.
Guest Service Executive Part-time
Rendezvous Hotel Singapore
05.2024 - 07.2024
- Delivered courteous and efficient guest service with timely response to requests.
- Handled calls promptly and supported front-office operations.
- Managed guest complaints and followed up according to procedures.
- Ensured guest safety and security adherence.
Housing Officer
Ministry of Manpower
02.2021 - 12.2023
- Conducted regular inspections to ensure compliance with housing standards.
- Assisted in Clean Dorm Assessments during application stages.
- Collaborated with dorm operators to manage onsite situations.
- Referred cases beyond jurisdiction to relevant departments.
Senior Cabin Crew
Jetstar Asia Pte Ltd
10.2012 - 02.2021
- Conducted pre-flight briefings and ensured safety compliance.
- Monitored cabin cleanliness and equipment readiness.
- Provided exceptional passenger service and operational support.
Security Officer
Marina Bay Sands
03.2010 - 09.2012
- Prepared detailed incident and investigation reports.
- Patrolled premises and managed security presence.
- Coordinated with law enforcement during investigations.
Auxiliary Police Officer
Aetos Holdings Pte Ltd
06.2005 - 02.2010
- Resolved conflicts effectively and maintained public safety.
- Command Centre Operation.
Education
Professional Diploma - Digital Marketing
Lithan Academy
Singapore01.2025
GCE N Level -
Bukit Panjang Government High School
SingaporeSkills
- Persona Planning
- Audience Segmentation
- Journey Mapping
- GA4
- HubSpot
- Visual Storytelling
- Workshop Design
- Facilitation
- Campaign Tracking
- Multi-channel Performance Monitoring
- Multilingual Communication
- Agile Facilitation
- Cross-functional Team Coordination
- Stakeholder Alignment
- Iterative Goals
- Compliance Checkpoints
Timeline
Patient Service Associate Part-Time
Ng Teng Fong General Hospital
12.2024 - 05.2025
Guest Service Executive Part-time
Rendezvous Hotel Singapore
05.2024 - 07.2024
Housing Officer
Ministry of Manpower
02.2021 - 12.2023
Senior Cabin Crew
Jetstar Asia Pte Ltd
10.2012 - 02.2021
Security Officer
Marina Bay Sands
03.2010 - 09.2012
Auxiliary Police Officer
Aetos Holdings Pte Ltd
06.2005 - 02.2010
Professional Diploma - Digital Marketing
Lithan Academy
GCE N Level -
Bukit Panjang Government High School