SHAMIRAH NATASHA SAIFUL IMRAN

EVENT COORDINATOR

• Coordinated schedules and timelines for events.
• Managed administrative logistics of events planning, event booking and event promotions.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Planned large-scale events such as trade shows, conferences, and meetings.
• Selected and ordered décor and event materials.
• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
• Organised pop-up booths for local/home based businesses to gain more exposure

ADMINISTRATION ASSISTANT

• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Prepared weekly employee work schedules for team members.
• Drafted agendas, recorded minutes and created documents for meetings.
• Consulted with manager on departmental policies and projects.
• Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and client appointments for staff teams.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Created PowerPoint presentations for business development purposes.
• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
• Performed research to collect and record industry data.

• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Used POS system to process sales, returns, online orders and gift card activations.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Assisted customers with prompt and polite support in-person and via telephone.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Folded and arranged merchandise in attractive displays to drive sales.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Informed customers of current store promotions to encourage additional sales purchases.
• Maintained customer satisfaction with quick and professional handling of product returns.