SHAMINY KUMARAN
INSIDE ACCOUNT MANAGER
Summary
Proven Inside Account Manager at HP PPS SDN BHD, adept in strategic thinking and relationship building. Excelled in enhancing customer retention and achieving sales goals through innovative account planning and effective problem-solving. Skilled in pipeline management and teamwork, significantly improving productivity and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Inside Account Manager
HP PPS SDN BHD
05.2016 - Current
- Increased customer retention by conducting regular follow-ups and providing exceptional after-sales support.
- Implemented efficient time management techniques, allowing for higher productivity levels within the team.
- Developed personalized presentations tailored to individual clients'' needs, showcasing relevant products and services.
- Collaborated with product teams to ensure accurate pricing and timely delivery of products to customers.
- Collaborated closely with external partners such as distributors and logistics providers for smooth order fulfillment processes.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
ADMIN EXECUTIVE
PINEHILL PLANTATIONS
03.2012 - 01.2016
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Negotiated with suppliers to secure advantageous terms, leading to improved quality of office supplies and services.
- Improved data accuracy in internal databases by overseeing meticulous data entry and verification project.
ADMIN EXECUTIVE
RW WILLIAM
07.2006 - 02.2012
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
Education
High School Diploma -
UNITAR
04.2001 -
Skills
Strategic thinking
Account planning
Relationship building
Pipeline management
Phone engagement
Teamwork
Problem-solving
Time management
Multitasking
Sales strategy
Excellent communication
Product knowledge
Timeline
Inside Account Manager
HP PPS SDN BHD
05.2016 - Current
ADMIN EXECUTIVE
PINEHILL PLANTATIONS
03.2012 - 01.2016
ADMIN EXECUTIVE
RW WILLIAM
07.2006 - 02.2012
High School Diploma -
UNITAR
04.2001 -
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