Shamala Subbumaniam
Summary
Enthusiastic team leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of an organisation's mission, vision and training in achieving target goals . Motivated to learn, grow and excel in improving the healthcare system.
Overview
10
10
years of professional experience
Work History
People Scientist / Organization Psychologist
Heartship
06.2019 - 04.2020
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Associate Trainer
Multiple
01.2016 - 04.2019
- Assisted in monitoring trainee performance to identify gaps in training.
- Conducted continual research to maintain subject matter expertise for assigned programs.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in better performance.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 20% and saving company in training fees.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Trained and mentored new personnel hired to fulfill various roles.
Business Office Manager
Raffles Medical
03.2010 - 01.2016
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Interpreted management directives to define and document administrative staff processes.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Performed billing, collection and reporting functions for office annually.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
J.D. - Training And Education
IAL
Singapore06.2019
Bachelor of Science - Psychology
University Of Derby
United KingdomDiploma - Human Resource Management, Human Capital
Institute For Adult Learning- SUSS
SingaporeProfessional Diploma - Leadership & People Management
IAL
SingaporeMaster of Science - Forensic Psychology
University Of Rhoehampton
United KingdomDiploma in Community Care And Health -
Republic Polytechnic
SingaporeSkills
- Safety and environmental standards
- Research and experiments
- Assay development
- Quantitative analysis
- Project Management
- Training And Mentoring
Timeline
People Scientist / Organization Psychologist
Heartship
06.2019 - 04.2020
Associate Trainer
Multiple
01.2016 - 04.2019
Business Office Manager
Raffles Medical
03.2010 - 01.2016
J.D. - Training And Education
IAL
Bachelor of Science - Psychology
University Of Derby
Diploma - Human Resource Management, Human Capital
Institute For Adult Learning- SUSS
Professional Diploma - Leadership & People Management
IAL
Master of Science - Forensic Psychology
University Of Rhoehampton
Diploma in Community Care And Health -
Republic Polytechnic
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