Shamella Sahid
Singapore
Summary
To secure employment with a company that offers a consistently positive atmosphere to learn and implement for the betterment of the organization.
Overview
14
14
years of professional experience
Work History
Infant Care English Teacher
NTUC First Campus Singapore
10.2021 - Current
- To provide physical care of children and respond to their emotional needs to maintain trust, develop nurturing relationships, guide positive relationships
- To assist in planning and preparing for the learning corners
- To familiarize with the daily operations in the centre
- Assist the teachers with small daily task
- To attend the enculturation program to know the organization and form a support network of community with other teachers.
Customer Service Officer (Sales)
BedAndBasics Singapore
11.2020 - 10.2021
- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
- Follow-up on orders and liaise with customers, retail, furniture services, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
Esthetician
Datsumo Labo Singapore
12.2016 - 07.2017
- Scheduling appointments for customer
- Provide treatment using electronic product
- Answering external calls, replying to emails and attend to inquiries
- Developed and maintained relationships with clients to ensure their satisfaction and loyalty.
Esthetician
Ginza Calla Singapore
07.2015 - 12.2016
- Scheduling appointments for customer
- Provide treatment using electronic product
- Answering external calls, replying to emails and attend to inquiries
- Developed and maintained relationships with clients to ensure their satisfaction and loyalty.
Customer Service Officer
True Fitness Singapore
07.2013 - 05.2015
- Answering of incoming calls and further to route to respective department
- Assist in booking for gym classes
- Assist supervisor when needed
- Maintaining the gym cleanliness and machines are well operated.
Guest Service Officer (Call Centre)
Shangri La Rasa Sentosa Singapore
12.2010 - 04.2013
- Managing inbound and outbound calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying guest' needs, clarify information, research every issue and providing solutions.
Education
Advance Certificate in Early Years -
NIEC Singapore
Office Skills -
ITE West Clementi Singapore
01.2009
Skills
- Ability to Work in a Team
- Adaptability
- Ability to Multitask
- Basic Clerical Knowledge
- Dependable
Personal Information
Expected Salary: $2500 (negotiable)
Timeline
Infant Care English Teacher
NTUC First Campus Singapore
10.2021 - Current
Customer Service Officer (Sales)
BedAndBasics Singapore
11.2020 - 10.2021
Esthetician
Datsumo Labo Singapore
12.2016 - 07.2017
Esthetician
Ginza Calla Singapore
07.2015 - 12.2016
Customer Service Officer
True Fitness Singapore
07.2013 - 05.2015
Guest Service Officer (Call Centre)
Shangri La Rasa Sentosa Singapore
12.2010 - 04.2013
Advance Certificate in Early Years -
NIEC Singapore
Office Skills -
ITE West Clementi Singapore
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