Summary
Overview
Work History
Education
Skills
Availability
Salaryrange
Play badminton during free time, loves to cook and hear music
Languages
Timeline
BusinessAnalyst
Shamalah Devi d/o Krishna Kumar

Shamalah Devi d/o Krishna Kumar

Bukit Batok

Summary

I had encounter working experience since 2007. I had possessed excellence service as customer’s service officer as a front line in hospital sector for about 10 years. A well- known of administrative roles. I had acquired as a good team leader, good communication skills, a good listener and awareness of customer’s needs.

Overview

18
18
years of professional experience

Work History

Senior Customer Service Agent

NUHs
09.2024 - 11.2024
  • Handle NUHS Contact Centre, handle appointment line from patients & NOK, scheduling, email appointments enquiries



Reason to leave: Looking for 5 days or 5.5 Days, 2 shifts, this job got 3 shifts unable to commit once tried out the job due to family commitments

Center Administrative

M.Y World Preschool
03.2023 - 06.2024
  • Handle enrolments, waiting list, students’ attendance, school fees, petty cash, overall mending finance
  • Ordering of stationery, ordering of groceries
  • Handle enquiries, emails, phone calls
  • Raising of PO for Quotations


Reason to leave: to reside around West or North Side due to shifting house around Bukit Batok

Patient Service Associate

Jurong Polyclinic
01.2019 - 01.2022
  • Do front line services in Specialized Outpatient Clinic
  • Handle Registration, Billing, Booking of Appointment
  • Room Assisting and handling patient or NOK enquiries

Patient Service Associate

Tan Tock Seng Hospital
01.2013 - 01.2015
  • Do front line services in Specialized Outpatient Clinic
  • Handle Registration, Billing, Booking of Appointment
  • Room Assisting and handling patient or NOK enquiries


Reason to leave: stop work to look after kids due to maid problem

Claims Assistant Associate (Non – Executive)

Pan Resource Pte Ltd
01.2012 - 01.2013
  • Handle Inpatient and Outpatient Hospital claims, venting of documents
  • Handle customer Via email calls or face to face interaction


Reason to leave: contract

Patient Service Associate

National University Hospital
01.2007 - 01.2012
  • Do front line services, prepare for admission and discharges, booking of appointments, bed
  • Handle patient NOK enquiries


Reason to leave: Unable to commit to shift hours that point of time due to first child because need to look after her

Education

HCIC -

Advent Links
01.2024

Diploma in Business Administration Management -

Ngee Ann Polytechnic
01.2022

Nitec Office Service Skills -

ITE Clementi West
01.2007

Skills

  • HCIC
  • Microsoft Word
  • Excel
  • PowerPoint
  • Microsoft Outlook (365)
  • Pibs System
  • Epic
  • OAS
  • EPOS
  • CMS
  • Taidi
  • SAP
  • CISCO Furnace

Availability

12/2024 or 01/2025

Salaryrange

2800-3000, 2400-2500

Play badminton during free time, loves to cook and hear music

During my free time will play Badminton with the my kids, thrice a week


I loves cooking and play music also when there is free time, its a kind of mind relaxing to relive stress

Languages

English
Advanced (C1)
Malay
Beginner (A1)
Tamil
Advanced (C1)

Timeline

Senior Customer Service Agent

NUHs
09.2024 - 11.2024

Center Administrative

M.Y World Preschool
03.2023 - 06.2024

Patient Service Associate

Jurong Polyclinic
01.2019 - 01.2022

Patient Service Associate

Tan Tock Seng Hospital
01.2013 - 01.2015

Claims Assistant Associate (Non – Executive)

Pan Resource Pte Ltd
01.2012 - 01.2013

Patient Service Associate

National University Hospital
01.2007 - 01.2012

Diploma in Business Administration Management -

Ngee Ann Polytechnic

Nitec Office Service Skills -

ITE Clementi West

HCIC -

Advent Links
Shamalah Devi d/o Krishna Kumar