Summary
Overview
Work History
Education
Skills
Timeline
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Shalyn Prishania Sivakumar

Shalyn Prishania Sivakumar

Summary

I am a proactive and detail-oriented individual with strong communication, technical, and organizational skills. Known for my patience, honesty, and leadership potential, I bring a high level of flexibility and a passion for helping people into every role I take on. I am driven by a genuine interest in customer service, beauty and wellness, and administrative work, with a proven ability to adapt and contribute in fast-paced environments. My immediate goal is to become a productive and reliable member of a dynamic team, making meaningful contributions to the company's success. Long-term, I aspire to grow into a team leader and mentor, using the experience and skills I gain to guide and develop others within high-performing teams—especially in industries like retail, healthcare, administration, and wellness.

Overview

3
3
years of professional experience

Work History

Call Centre Agent

C&W Services
01.2024 - 05.2024
  • - Attended to high volumes of customer calls in a professional and timely manner
  • - Identified and addressed customer needs, ensuring satisfaction and resolution
  • - Handled account creation processes and responded to reactive service requests
  • - Maintained detailed records of customer interactions and transactions

Customer Service Executive

Moomin
07.2023 - 11.2023
  • - Delivered administrative and clerical support, helping streamline daily operations across multiple departments
  • - Served as the point of contact for internal teams and external vendors, improving communication turnaround by 20%
  • - Organized team schedules, coordinated meetings, and arranged travel logistics, ensuring 100% accuracy in bookings
  • - Led initiatives for staff welfare, resulting in increased employee engagement and morale
  • - Maintained detailed records and documentation, reducing administrative errors by 30%

Administrative Assistant

Zara
11.2021 - 12.2021
  • - Supported senior managers with administrative requests, helping reduce task turnaround time by 25%
  • - Managed appointment scheduling and meeting coordination through office software tools
  • - Took comprehensive meeting minutes that enhanced decision-making and follow-up accuracy
  • - Helped optimize office filing and data entry processes, improving accessibility to key documents

Education

NiTEC - Beauty & Wellness

ITE College
02.2024

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Communication Skills

Timeline

Call Centre Agent

C&W Services
01.2024 - 05.2024

Customer Service Executive

Moomin
07.2023 - 11.2023

Administrative Assistant

Zara
11.2021 - 12.2021

NiTEC - Beauty & Wellness

ITE College
Shalyn Prishania Sivakumar