SHALINI SHARMA
KYC ANALYST
singapore,singapore
Summary
Proven KYC Analyst with a track record of enhancing compliance and due diligence processes at HSBC. Leveraged expertise in Anti-Money Laundering and exceptional document review skills to mitigate financial risks effectively. Demonstrated ability to cultivate strong customer relationships, boosting satisfaction and loyalty through diligent and proactive service.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
KYC Analyst
Wipro
12.2022 - 08.2023
- Supported KYC processes for prospective and existing customers.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Handling Corporate AML/ KYC cases of Standard Chartered Bank
- · Perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-Of-Wealth, Source-Of-Funds, KYC, Tax, US & UK India, Sanctions, PEP, Sustainability Risk, Reputation Risk, and Client Risk Score, to ensure adherence to regulatory requirement and Bank policies.
- · On boarding of corporate and individual clients which involves various steps such as -initial assessments, Midterm review, Preparing sign offs, trading agreement, Adverse media checks & client outreach.
KYC Analyst
HSBC
11.2021 - 10.2022
- Supported KYC processes for prospective and existing customers.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Reduced the risk of money laundering and terrorist financing by implementing robust KYC policies and procedures.
Digital Relationship Manager
Teleperformance
06.2019 - 04.2020
- Delivered exceptional customer service by resolving complex issues related to account management and online transactions.
- Proactively addressed potential security concerns related to online banking platforms, ensuring the highest levels of protection for both clients and company assets.
- Managed social media accounts, creating engaging content that resonated with target audiences and garnered increased followership.
- Cultivated long-lasting partnerships with key influencers in the industry, enhancing brand reputation and visibility.
- Monitored digital trends and implemented innovative solutions to stay ahead of the competition in the digital banking space.
Virtual Relationship Manager
HDFC Bank
12.2018 - 04.2019
- Developed long-lasting client relationships by providing exceptional service and personalized attention to their financial needs.
- Leveraged digital channels effectively to maintain ongoing communication with clients, ensuring they were informed about relevant news or market developments affecting their portfolios.
- Strengthened customer loyalty through consistent follow-up on inquiries and proactive communication of product updates.
- Boosted sales performance by identifying cross-selling opportunities and effectively promoting suitable products to clients.
Relationship Manager
Teleperformance
08.2017 - 09.2018
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Buisness Analyst
CapitalVia Global Research
01.2016 - 12.2016
- Performed gap analysis to identify areas of improvement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Collaborated with stakeholders to define project objectives and criteria.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Education
Bachelor in Engineering - Computer Science
Rajiv Gandhi Institute of Technology
Bhopal 05.2011 - 05.2015
Skills
Know Your Customer
Document Review
Anti-Money Laundering
Due diligence
Customer Identification
Timeline
KYC Analyst
Wipro
12.2022 - 08.2023
KYC Analyst
HSBC
11.2021 - 10.2022
Digital Relationship Manager
Teleperformance
06.2019 - 04.2020
Virtual Relationship Manager
HDFC Bank
12.2018 - 04.2019
Relationship Manager
Teleperformance
08.2017 - 09.2018
Buisness Analyst
CapitalVia Global Research
01.2016 - 12.2016
Bachelor in Engineering - Computer Science
Rajiv Gandhi Institute of Technology
05.2011 - 05.2015