SHALINI RAVI SHANGAR
Summary
At FITNESS FIRST PTE LTD SINGAPORE, I spearheaded customer service excellence, enhancing satisfaction through effective problem resolution and relationship building. My leadership reduced complaints by implementing strategic solutions, while my adeptness in Microsoft Office and team collaboration drove performance improvements. Achievements include boosting sales through insightful product knowledge and service upselling.
Overview
1
1
year of professional experience
Work History
Senior Customer Service Officer
FITNESS FIRST PTE LTD SINGAPORE
05.2023 - Current
- Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to inquiries and concerns.
- Coordinated policies and procedures to target current and future needs of organization.
- Cultivated strong relationships with clients by delivering personalized attention and addressing unique needs.
- Reduced customer complaints by proactively identifying recurring issues and implementing lasting solutions.
- Guided team members with clear directions, timelines and feedback.
- Developed employee skills development guidelines to deliver best-in-class customer experience.
- Led monthly team meetings to discuss performance metrics, share feedback, and set goals for continued improvement.
- Managed escalated calls from customers with complex issues, resolving problems efficiently while maintaining composure under pressure.
- Contributed to increased sales figures by upselling products or services when appropriate during customer interactions.
Education
DIPLOMA IN BUSINESS AND SALES MANAGEMENT -
KINGSTON INTERNATIONAL SCHOOL
SINGAPORE01.2024
Skills
- Customer Satisfaction
- Customer follow-up
- Problem Resolution
- Complaint Handling
- Customer Service
- Team Training
- Product and service knowledge
- Sales Support
- Time Management
- Multitasking Abilities
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Microsoft Office
- Product Knowledge
- Team building
- Data Entry
- Task Prioritization
- Administrative and Office Support
- Data Management
Languages
Tamil
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Senior Customer Service Officer
FITNESS FIRST PTE LTD SINGAPORE
05.2023 - Current
DIPLOMA IN BUSINESS AND SALES MANAGEMENT -
KINGSTON INTERNATIONAL SCHOOL
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