Shalini Paramasiwa
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Clerk
Receptionist
07.2021 - Current
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
Material Handler
Operator
02.2018 - 07.2021
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
Education
Bachelor At Operation Management -
JMTI
Penang 12.2022
Diploma In Operation Management -
JMTI
Penang 12.2020
Skills
- Material Handling
- Loading and unloading
- Order Picking
- Positive Attitude
- Package handling
- Truck loading and unloading
- Good Housekeeping
- Customer Service
- Payment handling
- Welcoming guests
- Teamwork orientation
- Microsoft Office
- Reservation Management
- Reservation Processing
- Room charges
- Check-in & check-out coordination
- Check-ins and check-outs
Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Timeline
Hotel Front Desk Clerk
Receptionist
07.2021 - Current
Material Handler
Operator
02.2018 - 07.2021
Bachelor At Operation Management -
JMTI
Diploma In Operation Management -
JMTI
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