Shalini Kumari
Mumbai
Summary
Program Manager with excellent business acumen and broad experience across s in tech - functional role with expertise in Business Analysis, Project management, Product management, Delivery, and Consulting. Highly adaptable and self- motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Lead – Program Management
Lentra AI Pvt Ltd
02.2023 - Current
- Implemented and managed program management, project management, and delivery management processes to ensure timely and successful project completion.
- Drove process improvement initiatives within the organization, leading to increased productivity and reduced overhead costs.
- Enhanced program efficiency by streamlining processes and implementing time-saving tools.
- Negotiated contracts with vendors to secure resources at competitive pricing for maximum cost savings.
- Developed robust monitoring mechanisms to track project progress against established targets.
- Optimized resource allocation across multiple projects, maximizing output without sacrificing quality or timelines.
- Established clear communication channels for stakeholders, promoting transparency and accountability.
- Mentored junior team members in project management best practices, fostering professional growth and skill development.
- Collaborated with cross-functional teams to achieve project success and improve overall performance.
- Implemented risk management strategies to proactively mitigate potential issues and maintain program stability.
- Coordinated regular progress reviews with clients to ensure alignment between expectations and actual outcomes.
- Monitored project progress, identified risks and took corrective action as needed.
Program Manager
Axis Bank Ltd
05.2021 - 01.2023
- Organizing 6 - 9 strategic initiatives and activities in accordance with digital transformation of BFSI sector
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
Senior Business System Analyst
Cornerstone OnDemand
02.2019 - 05.2021
- As LMS consultant, gathered business requirements from integration consultants to get application/system developed for 100+ customers.
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
- Spearheaded system upgrades to enhance user experience and improve overall functionality.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Elicited and clearly documented business and system requirements.
- Collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements.
- Championed change management initiatives during major software transitions, effectively managing stakeholder expectations while minimizing disruptions to daily operations.
- Implemented security measures to protect sensitive company information, adhering to industry standards and regulations.
- Identified opportunities for cost savings, conducting thorough financial analyses of proposed projects.
- Evaluated vendor proposals for new software implementations, selecting solutions that aligned with company objectives and budgetary limitations.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Provided expert-level support to end-users in troubleshooting technical issues, promoting a positive user experience across various business functions.
- Optimized team performance by providing ongoing training on new software applications and best practices.
Business Analyst, Software Engineer
Rolta India Limited
06.2018 - 02.2019
- Identified workflow bottlenecks and implemented new and improved processes and policies.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Conducted market research studies to provide valuable insights for strategic planning initiatives.
Implementation Consultant
Digite Infotech Pvt Ltd
09.2015 - 05.2018
- Engaged in 10 + client communication for understanding and responding to road blockers for Swift Enterprise (Enterprise Agility platform).
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
- Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
- Optimized client''s workflows, analyzing existing processes and recommending improvements during system integration.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Adapted quickly to new technologies and tools, ensuring the ability to provide top-notch service regardless of the specific systems being implemented.
Education
Bachelor of Engineering - Electronics Engineering
Mumbai University
05.2015
Skills
- Product and Project Management
- Customer relations specialist
- Agile Enthusiast
- Delivery Management
- Microsoft Office Suite
- Mastering Product Experience in SaaS
- Qualitative and quantitative analysis
- Transformational leadership
- Digital Transformation
- Scope Management
- Customer Focus
Certification
- A Crash Course in Data Science, Johns Hopkins University, 01/11/22
- Business Analysis & Process Management, Coursera Project Network, 12/20/21
- Agile with Atlassian Jira, Atlassian University, 12/20/21
- Software Processes and Agile Practices, University of Alberta, 08/19/21
- Agile Software Development, University of Minnesota, 08/02/21
Accomplishments
- Overall, 9 years of experience in tech - functional role in Swift Enterprise (Enterprise Agility platform), Talent Management tool, BFSI domain with expertise in Business Analysis, Project management, Product management, Delivery, and Consulting, coaching.
- Achieved adaptive product delivery by introducing Agile ways of delivery.
- Collaborated with product, development team and customers spread across APJ/EMEA/US for the development/enhancement of SaaS based tools.
- Achieved digitalization of banking sector by managing the program level initiative and applying IT strategies to the banking products.
- Mentored team of 7 - 8 team members for enabling efficient project tracking, highlighting of risks which led to efficient on time delivery of projects.
Timeline
Senior Lead – Program Management
Lentra AI Pvt Ltd
02.2023 - Current
Program Manager
Axis Bank Ltd
05.2021 - 01.2023
Senior Business System Analyst
Cornerstone OnDemand
02.2019 - 05.2021
Business Analyst, Software Engineer
Rolta India Limited
06.2018 - 02.2019
Implementation Consultant
Digite Infotech Pvt Ltd
09.2015 - 05.2018
Bachelor of Engineering - Electronics Engineering
Mumbai University
- A Crash Course in Data Science, Johns Hopkins University, 01/11/22
- Business Analysis & Process Management, Coursera Project Network, 12/20/21
- Agile with Atlassian Jira, Atlassian University, 12/20/21
- Software Processes and Agile Practices, University of Alberta, 08/19/21
- Agile Software Development, University of Minnesota, 08/02/21
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