Summary
Overview
Work History
Education
Skills
Timeline
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Shalbby Ambrose

Summary

Driven professional with a proven track record in customer service and quality control, notably at AT-PRECISION ENGINEERING Sdn. Bhd. Excelled in enhancing customer satisfaction through expert relationship building and effective communication. Demonstrated mastery in time management and multitasking, significantly improving operational efficiency. Skilled in consumer behavior understanding and rigorous quality inspection, ensuring top-notch service delivery and product excellence.

Overview

3
3
years of professional experience

Work History

Bar and Service Associate

Relish by Wild Rocket
11.2023 - Current
  • Provide high quality customer service to customers.
  • Have full knowledge of the menu to recommend specific items to customers.
  • Barista duties; create serve hot and cold beverages tailored to the customer's preferences, as well as handling and maintaining all equipment.
  • Perform opening and closing duties.
  • Ensure sufficient stocks for daily operations.
  • Follow the SOP on food & beverage preparation and the order system.


Guest Service Associate & Cashier

99 Speedmart
02.2023 - 10.2023
  • Greeted customers upon their entry into the store and helped them with any question and concerns
  • Performed all checkout procedures quickly and accurately each time, while also promoting the store credit card to customers.
  • Maintained neat and clutter-free work area around the checkout area in accordance with brand policy

Quality Control Inspector

AT-PRECISION ENGINEERING Sdn. Bhd
01.2022 - 01.2023
  • Inspecting output samples using industry-appropriate methods, such as comparing to standards, measuring dimensions, and examining functionality,.
  • Recording inspection results by completing reports, summarizing reworks and wastes, and inputting data into a quality database.
  • Monitor the use of equipment to ensure it is safe and discard any that does not meet requirements.

Education

High School Diploma -

6th Grade Center SMK, Limbanak Penampang
Sabah, Malaysia
12.2020

High School Diploma -

Saint Michael High School
Sabah, Malaysia
11.2018

Skills

  • Consumer Behavior Understanding
  • Customer Service
  • Time Management
  • Multitasking
  • Excellent Communication
  • Active Listening
  • Effective Communication
  • Relationship Building
  • Self Motivation
  • Time management abilities

Timeline

Bar and Service Associate

Relish by Wild Rocket
11.2023 - Current

Guest Service Associate & Cashier

99 Speedmart
02.2023 - 10.2023

Quality Control Inspector

AT-PRECISION ENGINEERING Sdn. Bhd
01.2022 - 01.2023

High School Diploma -

6th Grade Center SMK, Limbanak Penampang

High School Diploma -

Saint Michael High School

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Shalbby Ambrose