Shalani Pathmanaban

• Check and enter Customer PO within SLA ( 1 working day)

• Communicate on Shipping details Material ready Date and Delivery Date to Customer and Supply point

• Prepare shipping and order details align within Supply Point and Customer

• Respond to the emails within A day (KPI)

• Preparing All shipping Documents according to Customers requirements and Incoterms.

• Provide COO/ COC / COA to customer according to the customer requirement

• Assisting customer complaints inquiries and Issuing Credit Notes

• Prepare LC document to Bank according to customer payment term

• Conduct weekly demand supply meeting with Global teams for consistent supply and to fulfill customer requirement.

• Email the shipping document to customer.

• Check and transmit all SO and PO for Export and Local orders
• Communicate on Shipping details Material ready Date and Delivery Date to Customer and Supply point.
• Make sure the shipping and order details align within Supply Point and Customer
• Respond to the emails within A day (KPI) Negotiate the best Delivery date from Supply point to Customer
• Preparing All shipping Documents according to Customers requirements and Incoterms.
• Check and upload the Bill Of Lading and COA with 3 to 5 working days (KPI)
• Assisting customer complaints inquiries and Issuing Credit Notes.
• Check and Email the Shipping Documents Invoice,Packing list,Bill of Lading and COA.
• Submit Weekly Documents and NCM report

• Key In incoming Orders in SAP. Communicate on Shipping Mark and Export details with Customers.
• Preparing All shipping Document according to Incoterms.
• Preparing Document for LC and DP/ DA shipments to Bank and also Customers.
• Assisting Customer service team on customer complaints, inquiries and Issuing Credit note.
• Ensured all the Deliveries on time.
• Preparing Samples (for Bosses, Customers, Visitors).
• Preparing Miti Form (MICECA/ FORM AK / FORM D).
• Email and courier complete shipping Document to Customer.

• Liaise for Vessel Booking with Freight Forwarders and Liners.
• Prepare Invoice, packing list, Debit Note & Credit Note.
• Submit Shipping Instruction and Confirming Bill of Lading.
• Check and confirm K1 & K2 (Tax) (K9).
• Prepare planning for Raw Material, Finish goods and Packaging.
• Issue PO and Coordinate Incoming shipments for Local and Imports.
• Follow up with forwarders for Incoming and outgoing container movement.
• Checking Liners, Forwarders and Supplier Billings.
• In charge for all customer complaints, customer service inquiries and refunds.
• Response for Orders and Run report for clear backlogs (Orders) Daily Basis.
• Maintain all shipping document (Filing).
• Liaise with 3PL warehouse for Delivery, kitting, pick and pack and Monthly Yearly Inventory.

• Booking With Freight Forwarders and Liners & Negotiate for best freight rates.
• Preparing Invoice, Packing List, Debit Note and Credit Note.
• Submit shipping instruction to Liners / Freight Forwarders and Conforming Bill of Lading.
• Apply for Marine Insurance.
• Checking Customs Document (Checking Draft) (K1,K2,K9).
• Apply Certificate from Origin With M.I.T.I & Cost analyst Submission.
• Coordinating Incoming shipments (Import) and Confirming K1 and Duty (GST).
• Follow up with forwarders for import Containers.
• Handling all local delivery's.
• Checking Freight Forwarders Billing.
• Key in BAK 9 (formk9) for local Customer and walk in to Custom for Endorse.
• Preparing Document for chemical usage for Custom Submissions.

• Assisting incoming PO and work closely with Sales manager and team, issue Sales Contracts and email contract to customer.
• Issue Proforma Invoice for LC shipments.
• Liaise for Booking with Freight Forwarders & Negotiate for best freight rate.
• Coordinate with Planning Team for best commitment dates to customer.
• Preparing Invoice, Packing List, Debit and credit Notes.
• Confirming Bill of Lading.
• Apply for Fumigation Inspection and Certificate.
• Apply For Marine Insurance.
• Liaise For Customs Document (K1,K2 & K9).
• Apply Certificate Origin With M.I.T.I & Cost analyst Submission.
• Apply for certificate of Origin from MICCI Malaysian International Chamber Of Commerce & Industry.
• Preparing Bank Document For LC shipments.
• Handling all local delivery's.
• Courier Out Samples for customers.
• Liaise with warehouse for smooth Delivery purpose.
• Maintaining Shipping Documents (Filing).