SHAKIRAH ZAINOL
Penang
Summary
Offering strong foundation in customer service and operational management, eager to learn and develop within cafe industry. Brings ability to quickly grasp new concepts and apply practical skills in inventory management and team coordination. Ready to use and develop customer service and organizational skill in management role.
Overview
15
15
years of professional experience
Work History
Cafe Manager
Urban Folks Cafe PTE LTD
Singapore, Singapore
06.2023 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
Store Manager and Head Barista
PURE PIE CAFÉ MELBOURNE
01.2019 - 01.2023
- As store manager and head barista my tasks included but were not limited to; supervising staff throughout the entire café, delegating task accordingly, finalising staff timesheets, completing weekly stocktake reports, calibrate coffee machine daily, train staff and support staff to improve on their existing skills and maintaining strong and supportive customer base
Senior Barista
BLACK KETTLE PENANG ISLAND
01.2016 - 01.2019
- As a senior barista some of my tasks included, completing coffee machine calibration daily, creating and facilitating new beverage menus, acknowledging customer suggestions, as well as supervise and effectively lead the team
Head Barista
BERJAYA STARBUCKS COFFEE BATU FERRINGHI
01.2014 - 01.2016
- As the head barista I provided customer service, made coffees, teas and other beverages whilst under pressure
- Operated cash registers, credit card machines and facilitated the resolution process for customer complaints or any enquiries
Head Barista
SAVARO RESTAURANT
01.2013 - 01.2014
- My first position as a head barista, I promoted coffee consumption by educating customers on the process of, appropriately selecting coffee, how to properly grind, brew and preparing a variety of coffee drinks, along with pastries and cookies
Senior Barista
GLORIA JEANS COFFEE
01.2010 - 01.2013
- As a senior barista I built upon my skills in preparing and serving hot and cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- I also provided customers with product details, information on coffee blend and preparation processes
Education
Highschool Diploma -
SMK CONVENT GREEN LANE
01.2011
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Employee scheduling
- Staff management
- Cafe operations
- Quality control
Timeline
Cafe Manager
Urban Folks Cafe PTE LTD
06.2023 - Current
Store Manager and Head Barista
PURE PIE CAFÉ MELBOURNE
01.2019 - 01.2023
Senior Barista
BLACK KETTLE PENANG ISLAND
01.2016 - 01.2019
Head Barista
BERJAYA STARBUCKS COFFEE BATU FERRINGHI
01.2014 - 01.2016
Head Barista
SAVARO RESTAURANT
01.2013 - 01.2014
Senior Barista
GLORIA JEANS COFFEE
01.2010 - 01.2013
Highschool Diploma -
SMK CONVENT GREEN LANE