Shakira Shiran
Summary
A highly motivated and detail-oriented professional with over 18 years of experience in shipping operations, vessel insurance administration, claims handling, and office management. Skilled in coordinating complex operational processes, managing multiple priorities, and maintaining accuracy under pressure. Proven ability to streamline workflows, strengthen compliance, and support management in achieving organizational objectives.
Demonstrates strong expertise in P&I and H&M claims, vessel monitoring, agency coordination, and documentation control, combined with a solid background in administrative and logistics functions. Recognized for excellent communication, analytical, and problem-solving skills, with a consistent record of ensuring smooth day-to-day operations.
Currently seeking to leverage my operational, analytical, and project management capabilities in a challenging role that values efficiency, precision, and collaborative performance.
Overview
2026
2026
years of professional experience
Work History
Fleet Operations Officer
Anglo-Eastern Shipmanagement Pte Ltd
01.2023 - Current
- Monitoring and administering vessel insurance: Oversee all aspects of vessel insurance, including arranging insurance certificates, ensuring compliance, and managing CSR/CSO certificate applications.
- Claims handling (P&I / H&M): Compile supporting documents, prepare statements and correspondence, and process claims. Monitor claim procedures and assist in preparing defenses for liability claims.
- Claims accounts management: Identify and collect claims-related accounts while maintaining detailed claim records and statistics.
- Agency coordination and funding: Arrange agency appointments, handle advance funding requests, and verify disbursement accounts.
- Drug and alcohol testing: Initiate and coordinate unannounced shore-based and office-based drug and alcohol tests (internal and external).
- Remittance arrangements: Organize and execute remittance transactions in accordance with company policy.
- Inspection record maintenance (SIRE/CDI/PSC): Maintain accurate and updated records and statistics for all vessel inspections.
- Vessel monitoring and war risk reporting: Monitor vessel movements in the Fleet Operations System (FOS) and promptly notify vessel owners when vessels enter designated war risk areas in compliance with insurance requirements.
- Cautionary notices: Prepare and issue Cautionary Notices to vessels operating in or approaching war risk areas to ensure crew awareness and operational safety.
- Management support: Provide administrative and operational support to the Operations Director, Fleet Manager, and Operations Manager
Rebate Executive
Leth Agencies
01.2023 - 01.2023
- Rebate administration: Administered rebates for all Leth Agencies clients, ensuring accurate calculations, proper documentation, and timely processing in full compliance with company policies.
- Client data management: Managed and updated client contact details within the Customer Relationship Management (CRM) system to maintain accurate and up-to-date records, supporting efficient communication and strong client relationships.
- Courier coordination: Coordinated daily courier deliveries and collections to meet client requirements, ensuring smooth and timely logistics operations by liaising with internal teams and external service providers.
- Customer service and query resolution: Responded promptly and professionally to client inquiries and feedback, resolving issues effectively to maintain high customer satisfaction and long-term business relationships.
- Administrative support: Performed general administrative tasks including call handling, document filing, and ad hoc assignments to ensure seamless office operations.
Shipping Executive
Bulkhaul Limited
01.2019 - 01.2022
- Liaising and negotiation: Communicated and negotiated effectively with shipping liners, freight forwarders, and agents to secure competitive rates and adequate space for both laden and empty tanks, ensuring optimal resource utilization to meet company requirements.
- Dangerous goods (DG) handling: Oversaw the booking and handling process for export and import shipments involving dangerous goods (DG), ensuring full compliance with international safety and regulatory standards.
- Invoice dispute management: Managed and resolved invoice discrepancies promptly, ensuring accurate billing and maintaining strong working relationships with clients and service providers.
- Freight rate comparison and updates: Regularly reviewed and updated freight rates using Microsoft Excel to secure cost-effective shipping solutions. Maintained comprehensive rate records for analysis and future reference.
- Order processing: Processed and updated orders in the company’s system accurately and efficiently in coordination with relevant departments to ensure smooth workflow and timely completion.
- Tank tracking: Monitored tank status, including movements, delays, and arrivals, and provided timely updates to stakeholders through tracking systems and reporting tools.
- Communication management: Handled internal and external correspondence through Microsoft Outlook, ensuring professional and prompt communication across departments to address and resolve operational issues.
Operations/ Logistics/ Documentation
Inchcape Shipping Services
01.2017 - 01.2019
- Database and reporting: Maintained departmental databases, prepared regular reports, and organized shipping and receiving records for efficient documentation management.
- Sample handling: Managed the collection and dispatch of bunker, lubricating oil, water, fuel, and foam samples for laboratory testing and quality verification.
- Shipment tracing and claims: Tracked lost shipments and coordinated with relevant parties to investigate customer claims, initiating proof of delivery documentation where required.
- Inventory and spares management: Updated store room lists of ship spares for arriving and departing vessels to ensure proper inventory tracking and readiness.
- Crew documentation: Handled visa applications and other documentation for ship crew members in compliance with port and immigration requirements.
- Billing and invoicing: Computed fees, charges, and rates for goods and services, prepared invoices for billing, and maintained supporting data and records for audit purposes.
- Bills of lading and documentation: Coordinated the release, re-documentation, and switching of bills of lading. Managed letters of indemnity, cargo manifests, and other shipping documents.
- Dispatch and delivery coordination: Oversaw the delivery and dispatch of items and spares to requisitioning departments, ensuring authorized sign-offs and accurate recordkeeping.
- Courier and logistics coordination: Prepared delivery orders, courier airway bills, and invoices; followed up with operations teams on local and export dispatch arrangements.
- Certificate preparation: Prepared and issued ship certificates as required by operations.
- Verification and accuracy control: Examined shipment contents and cross-checked manifests, invoices, and orders to verify accuracy of all incoming and outgoing shipments.
- Communication and correspondence: Managed internal and external communications via Microsoft Outlook, ensuring prompt and professional responses to operational inquiries.
Admin Assistance
Inchcape Shipping Services
- Front office and visitor management: Welcomed and assisted incoming visitors, ensuring a professional and hospitable reception experience.
- Communication management: Answered and directed incoming calls promptly and courteously, providing accurate information and assistance to clients and internal staff.
- Vendor and inventory coordination: Oversaw vendor inventory management and liaised with vessel PICs to coordinate the delivery of ship spares efficiently.
- Meeting and event coordination: Assisted in booking meeting rooms and organizing company events to support smooth business operations and staff engagement.
- Courier and mail handling: Managed courier dispatches and deliveries through DHL, UPS, FedEx, OCS, and Alliance Courier; distributed incoming and outgoing mail efficiently.
- Office administration: Ordered office supplies, maintained stock levels, and provided general administrative support to ensure a well-organized and efficient workplace.
Admin Assistance
ANL Singapore Pte Ltd
01.2012 - 01.2016
- Front office and communication support: Welcomed visitors and managed incoming calls, providing professional and courteous assistance to internal and external parties.
- Claims handling: Assisted in the preparation and coordination of claims documentation and related administrative tasks.
- Procurement support: Issued internal purchase orders and coordinated with vendors to ensure timely delivery of goods and services.
- Meeting and travel arrangements: Assisted in booking meeting rooms and arranging air travel for business trips to support management and operational needs.
- Courier and mail management: Handled incoming and outgoing courier deliveries through DHL and distributed letters and documents to staff promptly.
- Invoice and documentation management: Gathered invoices for management approval and maintained accurate filing of annual, medical leave, entertainment, phone bill, and other records.
- Office administration: Maintained workplace tidiness, ensured adequate office supplies, and supported day-to-day administrative operations.
- Event coordination: Assisted in organizing company events and staff functions to foster engagement and team spirit.
- Correspondence management: Managed internal and external email communication via Microsoft Outlook to ensure timely and professional responses.
Education
Diploma - Maritime & Logistics
Institute of Maritime & Business Management
01.2021
Office Skills - undefined
ITE College Central
12.2011
N'Level - undefined
Pei Hwa Secondary School
12.2010
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Eyeshare
- One Drive
- Jibe
- OCIMF SIRE
- Q88
- CDI
- Q88
- Simply 5
- CMX
Language
English
Malay
Characteristics
Interpersonal & Communication Skills
- Effectively communicates with both internal and external stakeholders.
- Proficient in verbal and written communication, ensuring clarity and professionalism.
Meticulous Attention to Detail
- Strong focus on intricate details, ensuring accuracy and precision in all tasks.
- Highly organized, maintaining thorough records and documentation.
Collaborative Teamwork
- Works effectively within cross-functional teams to achieve shared objectives.
- Values diverse perspectives and fosters a positive, cooperative team environment.
Problem Solving
- Skilled at identifying, analyzing, and resolving complex issues efficiently.
Poised Under Pressure
- Maintains composure and delivers results effectively in high-stress situations.
Timeline
Fleet Operations Officer
Anglo-Eastern Shipmanagement Pte Ltd
01.2023 - Current
Rebate Executive
Leth Agencies
01.2023 - 01.2023
Shipping Executive
Bulkhaul Limited
01.2019 - 01.2022
Operations/ Logistics/ Documentation
Inchcape Shipping Services
01.2017 - 01.2019
Admin Assistance
ANL Singapore Pte Ltd
01.2012 - 01.2016
Office Skills - undefined
ITE College Central
N'Level - undefined
Pei Hwa Secondary School
Admin Assistance
Inchcape Shipping Services
Diploma - Maritime & Logistics
Institute of Maritime & Business Management