Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Shakila D/O Shamsherutheen

Singapore

Summary

Billing professional with background in financial management and analysis. Expertise in streamlining billing processes and resolving discrepancies to maintain accurate records. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Known for analytical skills and attention to detail. Dynamic individual with hands-on experience in billing and accounts receivable and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

BILLING ANALYST (FINANCE)

DHL Express (Singapore) Pte Ltd
04.2022 - Current
  • Company Overview: DHL : Global Multi-National Corporation
  • Billing – To monitor and ensure that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar
  • Analyzed and to perform billing adjustments timely and accurately to customer accounts assured that the proper levels of authorization and documentation are in place
  • Managed the Cases timely and accurate manner to meet all internal SLAs. Coordinated monthly invoice run. Assist in month end close related tasks. Assist in Audits.
  • Worked closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues
  • Assisted in project Management - Participated on UATs, projects and ad hoc assignments when needed
  • Other ad hoc duties were completed as needed, with thorough reports provided to upper management.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
  • Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
  • Developed comprehensive reporting tools to analyze billing trends, identify potential issues, and recommend corrective actions.
  • Assisted in the implementation of new billing software platforms, contributing to seamless transitions while minimizing downtime or user errors during adoption periods.
  • Implemented process improvements that led to faster turnaround times for invoice approvals and payment processing.
  • Designed and produced reports to highlight and explain collection issues and balances due, working with clients and attorneys simultaneously.
  • Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
  • Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data.
  • Collaborated with customers to resolve disputes.

Credit Control Officer

DHL EXPRESS S PTE LTD
04.2014 - 03.2023
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Accessed credit records to evaluate customer credit histories.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
  • Enhanced cash flow for the company through efficient debt collection and negotiation techniques.
  • Optimized internal communication channels between departments involved in the credit approval process, resulting in faster decision-making and increased operational efficiency.
  • Streamlined account reconciliation efforts, resulting in more accurate financial reporting and better decision-making capabilities.
  • Collaborated with sales teams to establish credit terms that balanced risk and revenue potential.
  • Negotiated favorable repayment terms for financially distressed clients, balancing compassion for individual circumstances while safeguarding the company''s bottom line.
  • Developed strong relationships with key clients, fostering trust and promoting timely payment of invoices.
  • Minimized bad debts by identifying high-risk accounts early, allowing for proactive intervention and resolution of issues.
  • Managed a diverse portfolio of clients across various industries, ensuring appropriate risk assessment measures were employed consistently.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.

CUSTOMER RELATIONSHIP EXECUTIVE

Tower Glory Money Changer
07.2012 - 03.2014
  • Worked as Customer relationship Executive for a period of 20 months.
  • Mostly dealing directly with customers in maintaining customer’s relationship and long term business opportunities.
  • Prepare and analyze companies monthly trading’s and due diligence audit report.

Education

Advanced Diploma - Management accounting and Analytics

Singapore Polytechnic
01-2022

Diploma - Electronics, Computer and Communication Engineering, Wireless Communication

Nanyang Polytechnic
01.2012

GCE 'O' Levels - undefined

Serangoon Garden Secondary School
01.2008

Skills

  • Communication
  • Adaptability
  • Negotiation
  • Teamwork
  • Strategic Planning
  • Credit Control and Collections
  • Billing Analyst
  • Master Data Management
  • Credit Risk Management
  • Complex Problem Solving
  • Training and Development
  • Customer Relationship Management
  • Data analysis
  • Special projects
  • Billing systems
  • SAP ERP HANA
  • Microsoft Word Excel Powerpoint Outlook Power App Power Automate Power BI

Accomplishments

  • Second runner up as Top collector (AR) in DHL for 2020
  • Star Awardee for the month of Jan 2019 in DHL Express


Certification

  • Professional Certificate in Financial Accounting and management, Nanyang Polytechnic - Year 2020
  • Professional Certificate in Analytics - Singapore Polytechnic - Year 2022

Additional Information

Languages :


English - Bilingual or Proficient C2

Tamil - Bilingual or Proficient C2

Urdu - Bilingual or Proficient C2

Malay - Beginner


Timeline

BILLING ANALYST (FINANCE)

DHL Express (Singapore) Pte Ltd
04.2022 - Current

Credit Control Officer

DHL EXPRESS S PTE LTD
04.2014 - 03.2023

CUSTOMER RELATIONSHIP EXECUTIVE

Tower Glory Money Changer
07.2012 - 03.2014

Diploma - Electronics, Computer and Communication Engineering, Wireless Communication

Nanyang Polytechnic

GCE 'O' Levels - undefined

Serangoon Garden Secondary School

Advanced Diploma - Management accounting and Analytics

Singapore Polytechnic

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Shakila D/O Shamsherutheen