Shairazi Zaini
Summary
Experienced with crafting and serving coffee beverages. Outgoing and friendly individual who is passionate in coffee. Certified in safe food handling.
Overview
8
8
years of professional experience
Work History
Supervisor
Starbucks
08.2022 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer connection by fostering strong relationships and consistently delivering high quality beverages.
- Demonstrated leadership skills while overseeing all aspects of daily cafe operations as a supervisor.
- Made beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Helped management keep adequate supply on hand by notifying of shortages.
Barista
Starbucks
09.2019 - 08.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
Cafe Crew
Sofnade
06.2017 - 07.2019
- Worked front counter.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Worked well with teammates and accepted coaching from management team.
Education
Higher National ITE Certificate - Mechanical Engineering
ITE College West
Singapore04-2020
National ITE Certificate - Mechanical Technology
ITE College West
Singapore12-2017
Skills
- Training and mentoring
- Customer service
- Safe food handling practices
Accomplishments
Semi-Finalist in the Starbucks Singapore Regional Barista Championship 2024.
Timeline
Supervisor
Starbucks
08.2022 - Current
Barista
Starbucks
09.2019 - 08.2020
Cafe Crew
Sofnade
06.2017 - 07.2019
Higher National ITE Certificate - Mechanical Engineering
ITE College West
National ITE Certificate - Mechanical Technology
ITE College West