Shairazi Zaini
Summary
Experienced with crafting and serving coffee beverages. Outgoing and friendly individual who is passionate in coffee. Certified in safe food handling.
Overview
8
8
years of professional experience
Work History
Supervisor
Starbucks
08.2022 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer connection by fostering strong relationships and consistently delivering high quality beverages.
- Demonstrated leadership skills while overseeing all aspects of daily cafe operations as a supervisor.
- Made beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Helped management keep adequate supply on hand by notifying of shortages.
Barista
Starbucks
09.2019 - 08.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
Cafe Crew
Sofnade
06.2017 - 07.2019
- Worked front counter.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Worked well with teammates and accepted coaching from management team.
Education
Higher National ITE Certificate - Mechanical Engineering
ITE College West
Singapore04-2020
National ITE Certificate - Mechanical Technology
ITE College West
Singapore12-2017
Skills
- Training and mentoring
- Customer service
- Safe food handling practices
Accomplishments
Semi-Finalist in the Starbucks Singapore Regional Barista Championship 2024.
Timeline
Supervisor
Starbucks
08.2022 - Current
Barista
Starbucks
09.2019 - 08.2020
Cafe Crew
Sofnade
06.2017 - 07.2019
Higher National ITE Certificate - Mechanical Engineering
ITE College West
National ITE Certificate - Mechanical Technology
ITE College West
Similar Profiles
Kenia HernandezKenia Hernandez
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Martins OkezeMartins Okeze
Supervisor at Zitzites EnterpriseSupervisor at Zitzites Enterprise