Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaidathul Nameera Binte Rozaly

Singapore

Summary

A challenging position in this industry which allows for broadening professional experience and room for growth towards management

Overview

15
15
years of professional experience

Work History

Payment Officer

Credit Agricole
03.2024 - Current
  • Complied with established procedures when approving or rejecting claims.
  • Reconciled documentation against budget requirements and ledgers.
  • Maintained team productivity by efficiently scanning, submitting and archiving records.
  • Processed Type payments to Type recipients.
  • Matched, batched and coded Type and Type invoices.
  • Provided excellent customer service to both internal and external stakeholders, addressing inquiries and resolving concerns promptly.
  • Contributed to improved cash flow management through careful monitoring of outgoing funds and prompt resolution of issues.
  • Improved overall financial efficiency with diligent monitoring of payment schedules and deadlines.
  • Ensured timely payments to vendors, maintaining positive relationships and avoiding late fees or penalties.

Customer Service Officer

DBS Bank
04.2022 - 01.2024
  • Handling inbound calls regarding remittance, account services, ideal (internet banking corporate)
  • Do outbound for a follow up on a customer’s pending case
  • Assist to help other team if there is high volume (draft emails/ SMB)

Customer Service Assistant

WAKA-WAKA POLLIWOGS
07.2017 - 12.2017
  • Administrative duties
  • Ensuring children’s safety on rides

Service Executive

POSB Bank
01.2023 - 01.2023
  • Face to face interaction with customers
  • Handling transactions over counter duties
  • Assisting customers with digital banking
  • Reason for leaving: Temporary contract for CNY

Senior Patient Service Associates

SNEC
06.2021 - 12.2021
  • Register Patients
  • Billing transactions
  • Give advice on payment mode to patients (insurance, medisave)
  • Preparing case notes for doctors
  • Backend & Adhoc duties (day end report, scanning & photocopying)
  • Booking appointments for patients in doctor’s list
  • Reason for Leaving: End of Contract in December

Administration registration officer

HPB
01.2020 - 01.2021
  • Registration of clients for swabbing

Service Executive

POSB Bank
06.2019 - 06.2020
  • Administration duties
  • Face to face interaction with customer involving customer service and meeting customer’s need
  • Audit duties and day-end duties
  • Managing cash & non-cash transactions over the counter
  • Reason for leaving: Contract couldn’t renew due to covid

Telesales

Tele-centre Services Pte Ltd (Starhub)
01.2019 - 05.2020
  • Administration Duties
  • Outbound calls to existing customers
  • Selling products to customers
  • Migrate customers from existing plans to promotions
  • Customer service/follow up to customer requests

Data operator

BCSis (bank- DBS)
06.2018 - 12.2018
  • Administrative duties
  • Counter duties
  • Sorting of cheques
  • Report of cheques
  • Reason for leaving: Unable to renew contract as they are cutting down agency staff

Customer Service Staff

ZOOMOV
05.2016 - 04.2017
  • Provide sales customer service
  • Ensures operations of equipments; repairs, maintaining equipment inventories

Part-time F&B crew

Streats HONGKONG Cafe
04.2015 - 09.2016

Part-time Service Crew

GONG CHA
10.2015 - 03.2015

Temporary Sales Assistant

PRECIOUS THOTS
10.2014 - 12.2014

Part-Time Waitress

BBQ Chicken
01.2010 - 12.2012

Education

Diploma in Banking and Finance -

PSB Academy
11.2017

Nitec in Business Services -

ITE College Central
01.2016

GCE ‘N’ Level -

Bedok Town Secondary School
01.2013

PSLE Certificate -

Temasek Primary School
12.2008

Skills

  • Customer service and assistance
  • Data entry skills
  • Transaction monitoring
  • Excel spreadsheets
  • Document coordination
  • Payment handling
  • File systems management
  • Bookkeeping
  • Banking operations
  • Filing documents
  • Customer Service
  • Multitasking
  • Team building
  • Billing Procedures
  • Data Analysis
  • Telephone Etiquette
  • Cash application

Timeline

Payment Officer

Credit Agricole
03.2024 - Current

Service Executive

POSB Bank
01.2023 - 01.2023

Customer Service Officer

DBS Bank
04.2022 - 01.2024

Senior Patient Service Associates

SNEC
06.2021 - 12.2021

Administration registration officer

HPB
01.2020 - 01.2021

Service Executive

POSB Bank
06.2019 - 06.2020

Telesales

Tele-centre Services Pte Ltd (Starhub)
01.2019 - 05.2020

Data operator

BCSis (bank- DBS)
06.2018 - 12.2018

Customer Service Assistant

WAKA-WAKA POLLIWOGS
07.2017 - 12.2017

Customer Service Staff

ZOOMOV
05.2016 - 04.2017

Part-time Service Crew

GONG CHA
10.2015 - 03.2015

Part-time F&B crew

Streats HONGKONG Cafe
04.2015 - 09.2016

Temporary Sales Assistant

PRECIOUS THOTS
10.2014 - 12.2014

Part-Time Waitress

BBQ Chicken
01.2010 - 12.2012

Diploma in Banking and Finance -

PSB Academy

Nitec in Business Services -

ITE College Central

GCE ‘N’ Level -

Bedok Town Secondary School

PSLE Certificate -

Temasek Primary School
Shaidathul Nameera Binte Rozaly