Shaidathul Nameera Binte Rozaly
Singapore
Summary
A challenging position in this industry which allows for broadening professional experience and room for growth towards management
Overview
15
15
years of professional experience
Work History
Payment Officer
Credit Agricole
03.2024 - Current
- Complied with established procedures when approving or rejecting claims.
- Reconciled documentation against budget requirements and ledgers.
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Processed Type payments to Type recipients.
- Matched, batched and coded Type and Type invoices.
- Provided excellent customer service to both internal and external stakeholders, addressing inquiries and resolving concerns promptly.
- Contributed to improved cash flow management through careful monitoring of outgoing funds and prompt resolution of issues.
- Improved overall financial efficiency with diligent monitoring of payment schedules and deadlines.
- Ensured timely payments to vendors, maintaining positive relationships and avoiding late fees or penalties.
Customer Service Officer
DBS Bank
04.2022 - 01.2024
- Handling inbound calls regarding remittance, account services, ideal (internet banking corporate)
- Do outbound for a follow up on a customer’s pending case
- Assist to help other team if there is high volume (draft emails/ SMB)
Customer Service Assistant
WAKA-WAKA POLLIWOGS
07.2017 - 12.2017
- Administrative duties
- Ensuring children’s safety on rides
Service Executive
POSB Bank
01.2023 - 01.2023
- Face to face interaction with customers
- Handling transactions over counter duties
- Assisting customers with digital banking
- Reason for leaving: Temporary contract for CNY
Senior Patient Service Associates
SNEC
06.2021 - 12.2021
- Register Patients
- Billing transactions
- Give advice on payment mode to patients (insurance, medisave)
- Preparing case notes for doctors
- Backend & Adhoc duties (day end report, scanning & photocopying)
- Booking appointments for patients in doctor’s list
- Reason for Leaving: End of Contract in December
Administration registration officer
HPB
01.2020 - 01.2021
- Registration of clients for swabbing
Service Executive
POSB Bank
06.2019 - 06.2020
- Administration duties
- Face to face interaction with customer involving customer service and meeting customer’s need
- Audit duties and day-end duties
- Managing cash & non-cash transactions over the counter
- Reason for leaving: Contract couldn’t renew due to covid
Telesales
Tele-centre Services Pte Ltd (Starhub)
01.2019 - 05.2020
- Administration Duties
- Outbound calls to existing customers
- Selling products to customers
- Migrate customers from existing plans to promotions
- Customer service/follow up to customer requests
Data operator
BCSis (bank- DBS)
06.2018 - 12.2018
- Administrative duties
- Counter duties
- Sorting of cheques
- Report of cheques
- Reason for leaving: Unable to renew contract as they are cutting down agency staff
Customer Service Staff
ZOOMOV
05.2016 - 04.2017
- Provide sales customer service
- Ensures operations of equipments; repairs, maintaining equipment inventories
Part-time F&B crew
Streats HONGKONG Cafe
04.2015 - 09.2016
Part-time Service Crew
GONG CHA
10.2015 - 03.2015
Temporary Sales Assistant
PRECIOUS THOTS
10.2014 - 12.2014
Part-Time Waitress
BBQ Chicken
01.2010 - 12.2012
Education
Diploma in Banking and Finance -
PSB Academy
11.2017
Nitec in Business Services -
ITE College Central
01.2016
GCE ‘N’ Level -
Bedok Town Secondary School
01.2013
PSLE Certificate -
Temasek Primary School
12.2008
Skills
- Customer service and assistance
- Data entry skills
- Transaction monitoring
- Excel spreadsheets
- Document coordination
- Payment handling
- File systems management
- Bookkeeping
- Banking operations
- Filing documents
- Customer Service
- Multitasking
- Team building
- Billing Procedures
- Data Analysis
- Telephone Etiquette
- Cash application
Timeline
Payment Officer
Credit Agricole
03.2024 - Current
Service Executive
POSB Bank
01.2023 - 01.2023
Customer Service Officer
DBS Bank
04.2022 - 01.2024
Senior Patient Service Associates
SNEC
06.2021 - 12.2021
Administration registration officer
HPB
01.2020 - 01.2021
Service Executive
POSB Bank
06.2019 - 06.2020
Telesales
Tele-centre Services Pte Ltd (Starhub)
01.2019 - 05.2020
Data operator
BCSis (bank- DBS)
06.2018 - 12.2018
Customer Service Assistant
WAKA-WAKA POLLIWOGS
07.2017 - 12.2017
Customer Service Staff
ZOOMOV
05.2016 - 04.2017
Part-time Service Crew
GONG CHA
10.2015 - 03.2015
Part-time F&B crew
Streats HONGKONG Cafe
04.2015 - 09.2016
Temporary Sales Assistant
PRECIOUS THOTS
10.2014 - 12.2014
Part-Time Waitress
BBQ Chicken
01.2010 - 12.2012
Diploma in Banking and Finance -
PSB Academy
Nitec in Business Services -
ITE College Central
GCE ‘N’ Level -
Bedok Town Secondary School
PSLE Certificate -
Temasek Primary School