Shahshad Cherakkadath
Singapore
Summary
As a highly skilled IT professional, I bring extensive experience in network infrastructure deployment, security monitoring, and data engineering. My proven expertise in managing SOC environments, deploying and maintaining security patches, and ensuring seamless troubleshooting for critical systems underscores my ability to enhance operational efficiency. I excel at collaborating with cross-functional teams and maintaining detailed technical documentation. Leveraging advanced tools such as IBM QRadar, Cortex Soar, LogRhythm and Azure Sentinel, I consistently deliver optimal security solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SoC Engineer
Ensign Infosecurity
08.2022 - Current
SOC Engineer
Ensign Info Security
08.2022 - Current
- Provided comprehensive engineering support for the SOC environment, with a specialization in Advanced Analytics domains
- Planned, tested, and deployed patches for SOC systems to enhance security and maintain operational integrity
- Collaborated with DevOps and SOC teams to support developmental and operational activities
- Managed the lifecycle of security log sources, ensuring seamless onboarding and decommissioning processes
- Designed and implemented data engineering workflows for effective security monitoring
- Deployed new features and upgrades in the SOC environment to keep the system current and efficient
- Maintained detailed technical documentation for all SOC operations and environments
- Provided stand-by support for after-office hours to address urgent issues
- Troubleshot and resolved issues with Windows systems and WinCollect devices to ensure optimal performance
- Restoring offline logs for customer as per their request (Data Restoration) build qradar test environment for data restoration
- A Half-Year XSOAR Upgrade is a periodic update to the XSOAR platform, which enhances its security orchestration, automation, and response capabilities
- This upgrade occurs every six months, ensuring the platform stays up to date with the latest security threats and technologies
- Monthly OS Patching is a routine maintenance process where operating system (OS) patches, updates, and fixes are applied to servers, workstations, and other devices
- This process ensures the OS remains secure, stable, and up to date
- Operationalizing LogRhythm involves configuring, customizing, and integrating LogRhythm's security information and event management (SIEM) system into an organization's security operations centre (SOC) to enhance threat detection, incident response, and compliance
- Operationalizing DR for QRadar involves developing and implementing a comprehensive disaster recovery plan to ensure business continuity in the event of an outage, disaster, or other disruption
- This plan enables the rapid recovery of QRadar systems, minimizing downtime and data loss
- Operationalizing Azure Sentinel
- Upgrading QRadar involves updating the QRadar software and hardware to the latest version, which provides new features, enhancements, and security patches
- Asset Verification for Clients
Network Engineer
NCS
11.2021 - 08.2022
- Deployed critical network infrastructure for hospital environments, including routers, proxy servers, switches, and WAN accelerators
- Monitored security devices such as IBM QRadar and EDR Carbon Black to ensure the safety of organizational systems
- Onboarded personnel and configured Forwarding Collectors (FCs) and Event Collectors (ECs) to the QRadar console
- Supported ASOC (Advanced Security Operations Centre) teams in onboarding EC and FC servers to the QRadar environment
- Verified logs from onboarded servers for consistency and relevance
- Monitored and analysed logs in IBM QRadar to detect and respond to potential security threats
Network Engineer
Immix Technologies
12.2019 - 11.2021
- Deployed network elements, including servers and switches, into data centre racks
- Conducted server and network gear installation and uninstallation at data centres
- Performed Ethernet and power cabling for new deployments and maintenance activities
- Carried out routine maintenance for existing machines, ensuring operational stability
- Entered configuration information and performed basic troubleshooting for hardware issues
- Interacted with network engineers and NOCCs (Network Operations Control Centres) through online platforms and phone calls to resolve technical issues
- Conducted routine logistics tasks, including equipment inventory management and deployment planning
Education
Diploma - Hospitality & Tourism Management
Kaplan Singapore
01.2016
Skills
- Network Infrastructure Deployment
- Security Monitoring and Management
- Data Engineering
- SOC Environment Management
- Patch Deployment and Management
- Troubleshooting
- DevOps Collaboration
- Technical Documentation
Certification
Bundled Programme – Cyber Security (2022-02 –2022-07), Lithan Academy Pte Ltd
Languages
English
Tamil
Malay
Hindi
Malayalam (Native)
Tools and Technologies
- IBM QRadar
- Cortex Xsoar
- LogRhythm
- Azure Sentinel
- WinCollect
- Windows Systems
- Network Equipment (Routers, Proxy Servers, Switches)
Timeline
SoC Engineer
Ensign Infosecurity
08.2022 - Current
SOC Engineer
Ensign Info Security
08.2022 - Current
Network Engineer
NCS
11.2021 - 08.2022
Network Engineer
Immix Technologies
12.2019 - 11.2021
Bundled Programme – Cyber Security (2022-02 –2022-07), Lithan Academy Pte Ltd
Diploma - Hospitality & Tourism Management
Kaplan Singapore
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