Shahrul Nur Hakeem Abideen
Call Centre Associate
Summary
Dynamic professional with a proven track record at ST Engineering E-Serve Pte Ltd, excelling in customer communications and problem-solving. Enhanced customer satisfaction through efficient issue resolution and product recommendations. As Assistant Centre Supervisor at PLAN Student Care Centre, developed staff skills and implemented safety protocols, fostering a productive and compliant work environment.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Call Centre Associate
ST Engineering E-Serve Pte Ltd
06.2022 - Current
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
Assistant Centre Supervisor
PLAN Student Care Centre
12.2017 - 03.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Bachelor in Social Work -
Singapore University of Social Sciences
Singapore 04.2001 -
Skills
Customer communications
Problem-solving skills
Answering questions
Resolving issues
Customer service
Timeline
Call Centre Associate
ST Engineering E-Serve Pte Ltd
06.2022 - Current
Assistant Centre Supervisor
PLAN Student Care Centre
12.2017 - 03.2021
Bachelor in Social Work -
Singapore University of Social Sciences
04.2001 -