Mohd Shahrul Baharudin
Store Operations Manager
Summary
Problem-solver dedicated to streamlining operations to promote organizational efficiency. Independent and at the same time work well as a team to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Store Operations Manager
Gucci (M) Sdn Bhd
05.2019 - Current
- Monitoring all store operations related matter by provide constant feedback to management team.
- To make sure store follow the standard guidelines all the time.
- Coach all store population on system related matter, procedures and guidelines.
- Point of contact on any store related matter and also assist store in any issue facing by given the solution base on company guidelines.
- Evaluate store schedules based on traffic data.
- Maintained and organized back of house to facilitate effective space utilization.
- monitoring and approval store expenses and sourcing and creation the vendor.
- Assist regional on some project such as preparing regional store handbook.
- Involve closely on system pre production process before launching and implementation.
- Assist on store opening and relocation not only in Malaysia but also regionally.
Sales Associate /Senior Sales Associate
Gucci (M) Sdn Bhd
05.2018 - 04.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing include cashiering and packing.
- In charge store after Sales process include handle client after sales enquiry, spare part ordering, and report
- Coach new staff during my senior position.
Concierge
Urusharta Cemerlang Sdn Bhd (Pavilion KL)
09.2017 - 05.2018
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Updated customer account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Assist on gift redemption, parking validation
Customer Service
Suria KLCC Sdn Bhd
08.2015 - 08.2017
- Assisted customers with prompt and polite support in-person and via telephone.
- provide general assistance and information on store location
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Assist customer on gift redemption
Education
Sijil Pelajaran Malaysia (SPM)
SMK Ungku Aziz
Malaysia 01.1998 - 12.2002
Sijil Tinggi Pelajaran Malaysia (STPM)
SMK Jalan Cochrane
Malaysia 06.2003 - 12.2004
Skills
Team leadership and coaching
Timeline
Store Operations Manager
Gucci (M) Sdn Bhd
05.2019 - Current
Sales Associate /Senior Sales Associate
Gucci (M) Sdn Bhd
05.2018 - 04.2019
Concierge
Urusharta Cemerlang Sdn Bhd (Pavilion KL)
09.2017 - 05.2018
Customer Service
Suria KLCC Sdn Bhd
08.2015 - 08.2017
Sijil Tinggi Pelajaran Malaysia (STPM)
SMK Jalan Cochrane
06.2003 - 12.2004
Sijil Pelajaran Malaysia (SPM)
SMK Ungku Aziz
01.1998 - 12.2002
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