SHAHREEZAR BIN SHAHNAN
Summary
With years of experience, I am a self-motivated person who sets high goals for myself. Being goal-orientated, i focus on the tasks on hand and seek to excel along with my team. I have undergone leadership training in previous jobs which has allowed me to develop strong leadership and creative problem-solving skills. I am highly dedicated to fulfilling my responsibilities and helping to make the team better.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
Rumours Beach Club
07.2020 - Current
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managing and training part-timers to ensure good customer service and product knowledge
- Enhanced team efficiency by implementing daily SOP's for daily operations.
- Coordinated schedules and assigned work orders to maximise productivity within our service department.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Implementing training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
- Analyze daily service reports to identify areas of improvement.
- Defined clear targets and objectives and communicated to other team members.
Service Supervisor
Rumours Beach Club
12.2019 - 06.2020
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of service, maintaining high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delegated tasks to part-time staff to organize and improve service efficiency.
Bar Supervisor
Skypark Sentosa By AJ Hackett
07.2017 - 11.2019
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Complete bar opening and closing procedures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain positive reputation for the establishment.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Barista
STARBUCKS COFFEE COMPANY
08.2016 - 06.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Provided training to new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Stock counting.
Entertainment Technician
Resort World Sentosa
06.2015 - 07.2016
- Supported Managers in charge during rehearsals/shows, setting up and tearing down events/shows.
- Fixing and troubleshooting system used.
- Completed thorough safety inspections prior to each event, ensuring a secure environment for performers and audiences alike.
- Solved technical issues quickly, minimizing disruptions to performances and maintaining audience satisfaction levels.
- Provided timely troubleshooting assistance during live broadcasts, ensuring uninterrupted viewing experiences for remote audiences.
- Increased efficiency in setup and teardown times by implementing streamlined processes for staging and equipment management.
Education
No Degree - Mechanical Engineering
ITE COLLEGE CENTRAL
SINGAPORENo Degree - GCE "N" LEVEL
PING YI SECONDARY SCHOOL
SINGAPORESkills
- Staff Training and Development
- Service planning
- Operation Monitoring
- Customer Service
- Time Management
- Multitasking and Organization
- Team Leadership
Accomplishments
- Starbucks Partner of the Quarter
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Assistant Service Manager
Rumours Beach Club
07.2020 - Current
Service Supervisor
Rumours Beach Club
12.2019 - 06.2020
Bar Supervisor
Skypark Sentosa By AJ Hackett
07.2017 - 11.2019
Barista
STARBUCKS COFFEE COMPANY
08.2016 - 06.2017
Entertainment Technician
Resort World Sentosa
06.2015 - 07.2016
No Degree - Mechanical Engineering
ITE COLLEGE CENTRAL
No Degree - GCE "N" LEVEL
PING YI SECONDARY SCHOOL
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