Shahmudin Md Karim
Singapore
Summary
Seasoned professional with over 29 years of experience in retail management and guest experience. Recognized for exceptional customer service, operational excellence, and leadership in dynamic environments. Proficient in English and Malay, with basic knowledge of Mandarin. Currently seeking new opportunities to leverage extensive experience in a challenging role.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Home Collection Point
Shopee
2024.04 - 2024.11
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Executive (Guest Experience)
Hanbaobao Pte. Ltd. (Licensee of McDonald's Singapore)
2022.04 - 2023.09
- Delivered exceptional guest experiences, contributing to a monthly service of over six million customers.
- Collaborated with cross-functional teams to implement service improvements, enhancing overall customer satisfaction.
- Adapted to remote work from April 2023 due to medical recovery, maintaining productivity and supporting team objectives.
Senior Supervisor and Department Head
NTUC FairPrice Co-operative Limited
1992.04 - 2021.08
- Led departmental operations, ensuring optimal inventory levels and compliance with company policies.
- Responded promptly to customer feedback, enhancing satisfaction and loyalty.
- Coordinated promotional activities and liaised with external suppliers to maximize profitability.
- Maintained adherence to Workplace Safety and Health policies, fostering a safe working environment.
Education
Advanced Diploma - Business Management
University of Bradford
01.2005
Diploma - Business Management
London Chamber of Commerce and Industry
01.1995
Skills
- Inventory Management
- Customer Service Excellence
- Promotional Activity Coordination
- Supplier Liaison
- Waste Minimization and Profit Maximization
- Policy Compliance
- Workplace Safety and Health Compliance
- Adaptability and Resilience
- Digital Literacy in Emerging Technologies
Certification
- Emerging Technology Synthesis-4, BELLS Institute of Higher Learning Pte. Ltd., Attained: 2025-02
- Service Excellence-1, CARRIE Academy International Pte. Ltd., Attained: 2022-08
- Food Safety and Hygiene-1, Hanbaobao Pte. Ltd., Attained: 2022-04
Languages
English: Proficient
Malay: Proficient
Mandarin: Basic
References
References available upon request.
Awards
Excellent Service Award (Star), Spring Singapore, 2005, Excellent Service Award (Gold), Spring Singapore, 2004, Excellent Service Award (Silver), Spring Singapore, 2003, Certificate of Commendation for Good Customer Service, NTUC FairPrice, 2004
CUST
This resume reflects your extensive experience and achievements in the retail and guest experience sectors. It highlights your commitment to excellence and adaptability in various roles.
Timeline
Home Collection Point
Shopee
2024.04 - 2024.11
Executive (Guest Experience)
Hanbaobao Pte. Ltd. (Licensee of McDonald's Singapore)
2022.04 - 2023.09
Senior Supervisor and Department Head
NTUC FairPrice Co-operative Limited
1992.04 - 2021.08
Advanced Diploma - Business Management
University of Bradford
Diploma - Business Management
London Chamber of Commerce and Industry