NUR SHAHILA BINTE MOHD AZIM
ICT Undergraduate
Singapore
Summary
ICT undergraduate at Singapore University of Social Sciences with hands-on experience in IT support, system deployment, and troubleshooting across multiple environments. Experienced in supporting end users, managing large-scale device deployments, and resolving hardware and software issues efficiently. Strong communication skills with the ability to assist non-technical users and deliver reliable IT solutions. Seeking to further develop technical expertise in an IT support or infrastructure role.
Overview
9
9
years of professional experience
3
3
Languages
Work History
IT Project Engineer
Ace Prefix Solutions Pte Ltd
04.2024 - Current
- Provided first-level IT support across multiple agencies in Singapore, assisting 15-20 end users daily with hardware and software issues.
- Set up and configured laptops and peripherals for large-scale deployments, handling more than 50 devices daily.
- Coordinated on-site IT setup and deployment activities across different agencies, ensuring smooth execution of operations.
- Took on a leadership role during deployments, guiding team members and ensuring tasks were completed efficiently.
- Delivered technical assistance and guidance to users, improving system usability and reducing downtime.
- Managed deployment and retrieval of IT equipment across locations, maintaining accurate asset tracking and documentation.
Field Support Engineer
Cloud Kinetics Consulting Pte Ltd
04.2020 - 12.2023
- Served as the first point of contact for IT support, assisting at least 15 users daily with technical issues via phone and email.
- Logged and managed over 20 support tickets daily using a ticketing system, ensuring accurate tracking and timely resolution.
- Provided troubleshooting for hardware, software, and system-related issues, improving user experience and minimizing downtime.
- Performed on-site hardware support, including replacement of components such as hard disks and other peripherals.
- Coordinated with internal teams to escalate and resolve more complex technical issues efficiently.
- Maintained clear and accurate documentation of support requests and resolutions.
Retail Assistant
Royal Sporting House
06.2019 - 03.2020
- Assisted 30-50 customers daily with product selection and sales enquiries.
- Delivered high-quality customer service, contributing to improved customer satisfaction.
- Handled daily cashier transactions efficiently, ensuring accuracy in payments and billing.
- Maintained store displays and organised merchandise to enhance visual appeal and customer experience.
- Supported inventory restocking and ensured product availability on the sales floor.
Customer Service Officer
Samsung Service Centre
04.2018 - 05.2019
- Assisted 20-30 customers daily with hardware and software issues related to Samsung mobile devices.
- Diagnosed faults and resolved common technical issues, improving device performance and customer satisfaction.
- Managed customer complaints and enquiries professionally, providing effective solutions in a timely manner.
- Explained technical issues and solutions clearly to customers especially to non-technical users, ensuring better understanding and user experience.
- Supported daily service centre operations, maintaining efficient workflow and high service standards.
Retail Assistant
Charles & Keith
10.2018 - 12.2018
- Assisted 30-50 customers daily with product enquiries and recommendations.
- Delivered high-quality customer service, contributing to improved customer satisfaction and sales.
- Maintained organised merchandise displays to enhance store presentation and customer experience.
- Supported daily operations, including restocking and ensuring product availability.
Retail Assistant
Royal Sporting House
11.2016 - 12.2016
- Assisted 30-50 customers with product enquiries and promotions while supporting daily store operations.
- Delivered efficient customer service in a fast-paced retail environment.
- Maintained organised merchandise displays and store presentation.
Education
Bachelor of Science - Information And Communication Technology
Singapore University of Social Sciences
Singapore, 04.2001 -
Diploma - Cybersecurity & Forensics
Institute of Technical Education (College East)
Singapore2022
Higher Nitec - Information Technology
Institute of Technical Education (College East)
Singapore2019
N Level -
Junyuan Secondary School
Singapore2016
PSLE -
ChongZheng Primary School
Singapore2012
Skills
IT/Technical Support
Networking (IT)
Microsoft Office
Hardware and software installation
Help desk experience
Windows operating system
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Language Abilities
English - Written & Spoken: Advance
Bilingual or Proficient (C2)
Malay - Spoken: Beginner
Elementary (A2)
Chinese (Mandarin)
Beginner (A1)
Timeline
IT Project Engineer
Ace Prefix Solutions Pte Ltd
04.2024 - Current
Field Support Engineer
Cloud Kinetics Consulting Pte Ltd
04.2020 - 12.2023
Retail Assistant
Royal Sporting House
06.2019 - 03.2020
Retail Assistant
Charles & Keith
10.2018 - 12.2018
Customer Service Officer
Samsung Service Centre
04.2018 - 05.2019
Retail Assistant
Royal Sporting House
11.2016 - 12.2016
Bachelor of Science - Information And Communication Technology
Singapore University of Social Sciences
04.2001 -
Diploma - Cybersecurity & Forensics
Institute of Technical Education (College East)
Higher Nitec - Information Technology
Institute of Technical Education (College East)
N Level -
Junyuan Secondary School
PSLE -
ChongZheng Primary School
Date of Availability
Immediate