Summary
Overview
Work History
Education
Skills
Awards Achievements Activities
Academic Modules
Activities
Bilingual
Personal Information
Hobbies and Interests
Timeline
Generic
Shah Hidayat Bin Iskandar Kamal

Shah Hidayat Bin Iskandar Kamal

Summary

To pursue a career at a growth-oriented firm, which will allow me to utilize my skills further, developing and sharpening my International and Domestic capabilities. I have spent the last 10 Years working in the World Class Airport (Changi Airport) since 2011. Transfer to Seletar Airport in 2020 as SME (Subject Matter Expert)

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

I have directly helped to build multiple companies from scratch to profitability and believe my success stems from trust and accountability to my stakeholders and clients.

Overview

20
20
years of professional experience

Work History

Analyst II Software Engineering

DXC Technology
06.2020 - Current
  • Primary focus of Level 1 support is to maintain the system (hardware and software) to ensure stable and reliable operations
  • Perform fault determination, analysis and resolution, and appropriate remedial measures
  • Monitor all parts of the solution fault trending and advice on the necessary preventive maintenance work where possible
  • Provide preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems
  • Ensure that the resolution time of the system or any fault is within the specifications
  • Responsible for on-site installation and technical support
  • Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g
  • Hardware, software, network problems etc that may affect the proper functioning of the system
  • Liaise and work closely with customer to address service concerns and to solve technical problems Able to identify fault equipment and apply appropriate action e.g
  • Troubleshooting, repair etc
  • Working with technical team to resolve more advanced issues when necessary. Ensure all documents are properly documented or escalate to the appropriate party as needed.
  • Ensure proper recording and closure of all issues.
  • Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
  • Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success.
  • Facilitated completion of deliveries and verified documentation.
  • Supported the implementation of new systems or tools by providing specialized knowledge on functionalities and potential improvements.

System Tech Support

Infologic Pte Ltd
06.2017 - 04.2020
  • Primary focus of Level 2 support is to maintain the system (hardware and software) to ensure stable and reliable operations
  • Perform fault determination, analysis and resolution, and appropriate remedial measures
  • Monitor all parts of the solution fault trending and advice on the necessary preventive maintenance work where possible
  • Provide preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems
  • Ensure that the resolution time of the system or any fault is within the specifications
  • Resposible for on-site installation and technical support
  • Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g
  • Hardware, software, network problems etc that may affect the proper functioning of the system
  • Liaise and work closely with customer to address service concerns and to solve technical problems Able to identify fault equipment and apply appropriate action e.g
  • Troubleshooting, repair etc
  • Working with technical team to resolve more advanced issues when necessary Ensure all documents are properly documented or escalate to the appropriate party as needed
  • Ensure proper recording and closure of all issues
  • Pioneer batch to work in T4 Changi Airport

X-ray Machine Technician

L3 Communications Security & Detection Systems
04.2014 - 04.2017
  • Provide installation, maintenance and service to all instruments (hardware and software) sold by L-3 Communications, Security and Detection Systems in the territory Provide customer support on all instruments (hardware and software) sold in the territory Interface with customers, agents and other L3 offices Provide service on 24/7 on roster basis being call Prepare to travel inside and outside territory as required Provide any other documentation required, such as maintenance records and test reports to service manager and service coordinator as required Provide any other reporting as required at times Perform special projects as required To execute any x-ray machine or system fault (minor/major) at the world-class airport Shift duty Data entry To respond and attend to fault immediately

Sound System Engineer

Infinite Communications
04.2012 - 04.2014
  • To execute any sound system fault (minor/major) at the world-class airport A one man person in charge of Terminal 1/2/3 sound system Shift duty Data entry To respond and attend to fault immediately Assisting customers if there is any technical problem Repair of equipment (pre-amp, equalizer, microphone, etc.) Must be on standby and punctual at all time during duties Good etiquette such as guiding customers to execute minor system fault Check on fire alarm system to make sure it is in working condition (FCC)

Sound System Engineer

Infocom & Security System
07.2011 - 03.2012
  • To execute any sound system fault (minor/major) at the world-class airport A team of two person in charge of Terminal 1/2/3 & budget terminal sound system Shift duty Data entry To respond and attend to the fault immediately Assisting customers if there is any technical problem Repair of equipment (pre-amp, equalizer, microphone, etc.) Must be on standby and punctual at all time during duties Good etiquette to customers (internally/externally) Phone enquiries such as guiding customers to execute minor system fault Check on fire alarm system to make sure it is in working condition (FCC)

Supervisor

Fourtones Music Studio
01.2004 - 07.2011
  • To supervise staff on the duties and make sure equipment are being maintain Scheduling for booking customers To make sure customer are punctual Assisting customers if there is any technical problem Repair music equipment Outstation duties: Stage crew at minor/major events

Education

Certificate of Performance in Building Information Modelling (MEP) -

Ngee Ann Polytechnic
09.2019

Higher Nitec in Mechanical and Electrical Engineering Design -

Institute of Technical Education (ITE)
01.2009

Nitec in Building Drafting (Architectural) -

Institute of Technical Education (ITE)
01.2006

N Levels -

Woodlands Secondary School
01.2004

PSLE -

Si Ling Primary School
01.2000

Skills

Proficient and familiar with All Windows office software operating systems and others

  • Microsoft Power Point
  • Microsoft Words
  • Microsoft Excel
  • Auto-Cad
  • Revit
  • Adobe Lightroom
  • Acronis
  • Mobaxterm
  • Notepad
  • WinSCP
  • SQL

Strong analytical and organizational skills

Excellent interpersonal skills, phone manner, and office etiquette

Strategic thinking

Awards Achievements Activities

  • 2001, Class Monitor, Woodlands Secondary School
  • 2001, 2003, Intra-School Soccer, Woodlands Secondary School
  • 2001, 2004, Cross Country, Woodlands Secondary School
  • 2001, 2004, Sports Day, Woodlands Secondary School
  • 2004, Committee Member, Woodlands Secondary School
  • 2006, Good progress award – ITE Nitec, Institute of Technical Education (ITE)
  • 2010, Achievement and contribution of the 1st Summer Youth Olympic Games (YOG)

Academic Modules

  • Nitec in Building Drafting (Architectural), Construction drawing, Building development drawing, Presentation drawing, Career development & planning, Building drawing, Civil & Structural drawing, Model making, Information technology, Customer service, Thinking & problem solving skills, Sport & wellness, 2-D drawing, Building component drawing, Independent study/project, Communication skills, Additions & alterations drawing, Personal & interpersonal effectiveness
  • Higher Nitec in Mechanical & Electrical Engineering Design, Personal and interpersonal effectiveness, Customer Service, Thinking & problem solving skills, Career development & planning, Engineering drafting, Air-conditioning drafting & design, Entrepreneurship, Communication skills, Electrical principles & drafting, Mechanical drafting & design, Sports & wellness, Solid modelling, Electrical drafting & design, Engineering services drafting & design, Process piping drafting & design, Project (Mechanical & Electrical)

Activities

  • 2001, School Band, Woodlands Secondary School
  • 2002, 2004, Soccer, Woodlands Secondary School
  • 2007, 2020, 2021, Music Performance, Baybeats Music Festival (Singapore's largest alternative music festival)
  • 2007, 2009, 2023, Music Performance, Esplanade Outdoor Theatre

Bilingual

English and Malay

Personal Information

  • Date of Birth: 09/01/88
  • Marital Status: Divorce

Hobbies and Interests

Music, Guitars & Photography

Timeline

Analyst II Software Engineering

DXC Technology
06.2020 - Current

System Tech Support

Infologic Pte Ltd
06.2017 - 04.2020

X-ray Machine Technician

L3 Communications Security & Detection Systems
04.2014 - 04.2017

Sound System Engineer

Infinite Communications
04.2012 - 04.2014

Sound System Engineer

Infocom & Security System
07.2011 - 03.2012

Supervisor

Fourtones Music Studio
01.2004 - 07.2011

Certificate of Performance in Building Information Modelling (MEP) -

Ngee Ann Polytechnic

Higher Nitec in Mechanical and Electrical Engineering Design -

Institute of Technical Education (ITE)

Nitec in Building Drafting (Architectural) -

Institute of Technical Education (ITE)

N Levels -

Woodlands Secondary School

PSLE -

Si Ling Primary School

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Shah Hidayat Bin Iskandar Kamal