Summary
Overview
Work History
Education
Skills
Timeline
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Shaheedha Jamin

Summary

Dynamic professional with a proven track record at Citibank Singapore, excelling in customer relationship management and team leadership. Leveraged analytical problem-solving skills to increase loan approvals and enhance client satisfaction. Fluent in English and Tamil, I foster strong client connections while driving sales proficiency and innovative solutions.

Overview

14
14
years of professional experience

Work History

Relationship Officer

Citibank Singapore
09.2019 - Current
  • Facilitated meetings and discussions between clients, sales and delivery teams.
  • Increased referral business by actively networking within the community and participating in local events representing the bank.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
  • Promoted a positive work environment through open communication, fostering collaboration among team members.
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
  • Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
  • Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
  • Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
  • Established strong client relationships by conducting regular meetings and providing exceptional customer service.
  • Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Principal

Take 5 LLP (student Care)
06.2012 - 07.2019
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Fostered a positive learning environment by promoting open communication among staff, students, and parents.
  • Managed budgets and resources efficiently to ensure optimal allocation of funds for school programs and initiatives.
  • Monitored student behavior and enforced discipline policies.
  • Cultivated positive relationships between community members, school students, and teachers.
  • Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
  • Led school improvement efforts by setting clear expectations for staff performance and providing regular feedback on progress towards goals.
  • Increased teacher effectiveness through comprehensive coaching, professional development opportunities, and mentorship programs.
  • Mentored newly hired educators and provided encouragement and feedback.
  • Addressed discipline issues promptly while maintaining fairness; sustaining positive relationships among faculty members.
  • Collaborated with the Parent-Teacher Association to address parent concerns and foster a supportive community for student success.
  • Communicated policies and procedures to students and parents regarding student behavior.
  • Oversaw schedule management and protocols for orientation, registration, and related activities.
  • Supervised afterschool program to promote student growth and maintain safety for all attendees.
  • Oversaw the development of extracurricular programs that enhanced student life beyond the classroom setting.
  • Negotiated with vendors to secure resources, enhancing learning environment without significantly increasing costs.
  • Developed partnerships with local businesses and organizations to provide real-world learning opportunities for students.
  • Coordinated staff and student activities to promote a safe and productive learning environment.
  • Managed budgets and resources for educational programs.
  • Communicated with parents to encourage active parental participation in education.
  • Developed and coordinated after-school programs and activities.

Financial Advisor

Prudential
03.2011 - 04.2012
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.
  • Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
  • Worked with clients to support understanding of rationale and details of financial strategies.
  • Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
  • Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
  • Increased client satisfaction by providing personalized financial advice and investment strategies.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Strengthened client relationships, leading to increase in referral business, by providing exceptional advisory services.
  • Developed comprehensive financial plans for clients to achieve their long-term financial goals, resulting in increased client satisfaction.
  • Helped clients make informed decisions about financial future.
  • Educated clients on potential risks and rewards associated with various investments.

Education

Psychology

James Cook University
Singapore

Millenia Institute
Singapore
2006

Skills

  • Creativity and innovation
  • Persuasion techniques
  • Assertiveness
  • Time management
  • Excellent communication
  • Customer relationship management
  • Customer relationships
  • Team leadership
  • Written and verbal communication
  • Analytical problem solving
  • Sales proficiency
  • Fluent in English, Tamil, and spoken Malay
  • Microsoft office

Timeline

Relationship Officer

Citibank Singapore
09.2019 - Current

Principal

Take 5 LLP (student Care)
06.2012 - 07.2019

Financial Advisor

Prudential
03.2011 - 04.2012

Psychology

James Cook University

Millenia Institute

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Shaheedha Jamin