Shaheedah Shahab
Retail Associate
Summary
Proven Retail Sales Associate with a track record of enhancing customer satisfaction and boosting sales through expert product recommendations and exceptional service, notably at Marks & Spencer. Skilled in cash handling and fostering teamwork, I excel in creating positive shopping experiences and driving sales trends.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Courts Heeren Nojima
04.2025 - Current
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Retail Cashier
NTUCFAIRPRICE
07.2024 - 09.2024
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Processed various payment methods accurately while maintaining confidentiality of customer information.
Retail Sales Associate
Guardian Health & Beauty
11.2021 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Secondary 3 -
Tampines Secondary School
TampinesSkills
Product promotions
Timeline
Retail Sales Associate
Courts Heeren Nojima
04.2025 - Current
Retail Cashier
NTUCFAIRPRICE
07.2024 - 09.2024
Retail Sales Associate
Guardian Health & Beauty
11.2021 - 06.2024
Secondary 3 -
Tampines Secondary School
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