Shaharudin Samsudin
Summary
Dynamic Train Captain with a proven track record at SMRT Trains, excelling in safety management and customer assistance. Recognized for reducing service disruptions through critical problem-solving and effective communication. Adept at multitasking and fostering teamwork, ensuring seamless operations while prioritizing passenger security and satisfaction.
Background includes handling both passenger and freight needs. Proficient in routine procedures, customer service needs and emergency response. Well-versed in inspecting switches, performing yard movements, and diagnosing minor equipment issues.
Solution-oriented problem-solver with skills in taking reports and keeping detailed records of regular and emergency situations. Stays alert and focused in emergency situations and makes logical decisions to promote personal and employee safety.
Overview
2026
2026
years of professional experience
Work History
Train Captain
SMRT Trains
05.2018 - Current
- Operated train controls and monitored equipment for safe transport of passengers.
- Conducted safety inspections to ensure compliance with regulations and operational standards.
- Communicated with dispatchers to coordinate schedules and address potential delays.
- Assisted passengers with boarding, providing information on routes and services offered.
- Responded to emergencies by implementing safety protocols and ensuring passenger security.
- Served as a mentor to new hires, sharing expertise in railway operations and helping them acclimate to the role quickly.
- Reduced service disruptions by quickly identifying and resolving mechanical issues before they escalated.
Kitchen Cook
Nando's Restaurant
2015 - 2016
- Prepared and cooked a variety of dishes according to menu specifications.
- Maintained kitchen cleanliness and adhered to food safety standards.
- Assisted in inventory management, ensuring adequate stock levels of ingredients.
- Collaborated with team members to optimize kitchen workflows during peak hours.
- Trained new staff on cooking techniques and kitchen operations.
- Monitored food quality and presentation before serving to ensure consistency.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Warehouse Packer
Zalora
12.2013 - 02.2014
- Operated pallet jacks and forklifts to efficiently transport products within warehouse environment.
- Packaged and labeled products accurately for shipping, ensuring compliance with safety standards.
- Conducted quality inspections on incoming and outgoing shipments to maintain product integrity.
- Coordinated with team members to optimize workflow and reduce packing errors during high-demand periods.
- Led daily briefings to communicate goals, address challenges, and promote teamwork among warehouse staff.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Mcdonald Call Operator
McDonald's
10.2012 - 12.2012
- Managed inbound and outbound calls, ensuring prompt response to customer inquiries.
- Assisted clients in troubleshooting issues, improving overall satisfaction and support efficiency.
- Streamlined call processes, reducing average handling time while maintaining service quality.
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.
Education
Higher Nitec - Electrical Engineering
ITE College West
Choa Chu Kang01-2016
"O" & "N" Level -
Si Ling Sec Sch
Marsiling01-2013
Skills
- Customer service
- Risk management expertise
- Effective team collaboration
- Effective troubleshooting skills
- Prioritization and scheduling
- Critical thinking
- Adaptability and flexibility
Gaming , Soccer
I enjoy gaming in my free time, particularly strategy and team-based games. It has helped me develop strong problem-solving skills, quick decision-making abilities, and effective communication when working in teams online.
I’ve played soccer regularly for several years, both casually and in local leagues. It has taught me a lot about teamwork, discipline, and staying goal-oriented in competitive situations.
Both hobbies are fun in different ways—gaming sharpens your mental skills and offers creative freedom, while soccer boosts your physical health and builds social bonds. Many people enjoy both for a balanced mix of physical activity and mental engagement.
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Train Captain
SMRT Trains
05.2018 - Current
Warehouse Packer
Zalora
12.2013 - 02.2014
Mcdonald Call Operator
McDonald's
10.2012 - 12.2012
Kitchen Cook
Nando's Restaurant
2015 - 2016
Higher Nitec - Electrical Engineering
ITE College West
"O" & "N" Level -
Si Ling Sec Sch