SHAH ALFIAN

Training

• Manage training of 560 operations and management employees with diverse background in NUH
• Conduct 5 days onboarding programmes for new joiners
• Implement Training Needs Analysis (TNA) related to employees learning gaps, company's business goals and healthcare Key Performance Indicator (KPI)
• Manage the full spectrum of the L&D function to ensure that employees are equipped with the necessary skill sets and leadership to achieve their full potential
• Created training materials and conducted refresher training sessions to ensure compliance with healthcare audits, policies and procedures
• Created training materials and conducted for leadership training
• Created an individual training plan to bridge employee skill deficits, fostering career growth within 2 to 3 years
• Pioneered learning management system, and expanding training accessibility for all employees for eLearning
• Collaborated with stakeholders to identify training needs and develop training plans based on their performance appraisals
• To ensure all new and existing employees completed their e-learning yearly for PDPA, Code of Conduct, HSE
• Develop weekly toolbox topics for operations to cascade down to frontline employees
• Conduct WSQ accredited training and assessment for DEMO, COMPLY, WM, HSM (level 1 and 2), ensuring workforce competence and compliance
• Conduct mask fit training and assessment for all employees
• Conduct infection control training and audit encompassing comprehensive PPE protocols and hygiene practices such as full & Ebola PPE, Mask Fitting, MOH Glo Gel Audits
• Developed and managed relationships with key stakeholders, resulting in increased trust and transparency
• Prepare and present monthly and annual training report for stakeholders, board of directors.

HSE

• Led internal audit in adhering to ISO 9001, ISO 14001 and ISO 45001 standards
• Developed safety training programs and conducted safety briefings that increased employee safety engagement and protocols awareness
• Prepare and conduct Business Continuity Plan (BCP)
• Develop weekly safety toolbox topics for operations to cascade down to frontline employees
• Maintained strict statutory compliance during governmental audits from agencies such as MOHH, MOH, JCI, ESS and NEA
• Conduct infection control training and audit encompassing comprehensive PPE protocols and hygiene practices such as full & Ebola PPE, Mask Fitting, MOH Glo Gel Audit

• Plan, develop and implement suitable training curriculum based on WSQ framework or Contextualize Programme that enhances work competencies based on 7 Business Unit (Cleaning, F&B, Sheltered Workshop, Data Centre, Manpower Outsourcing, Floral & Hamper, Cards & Gis) that translates to beer employability of People with Disabilities (PWDs), non-PWDs and other advantaged individuals
• Develop new training programme/manual, multimedia visual aids and other training materials for so skills or mostly recognized from UK such as Exceptional Customer Service (Foundation & Advance), Effective Communication, Dealing with Difficult People, Problem Solving and Decision Making, Stress Management, Time Management, Facilitation Skills, Anger Management, Work Life Balance, Managing Conflict in your Workplace and Leadership Training
• Develop and prepare Training Need Analysis (TNA) for PWDs and non-PWD based on their yearly appraisal
• Ensure the welfare of PWDs and disadvantages, grievance handling, refer cases to the appropriate professional Social Services if need to
• Provide counseling session to PWDs and non-PWD and families
• Provide behavior intervention to PWDs and non-PWD
• Manage and approve discharge or termination PWDs for poor behavior or attendance.

• Provide Vocational Skills Training such as Retail Training, F&B Training, Car Wash Training and Janitorial Training Programme
• My Team have successfully placed more than 18 trainees in a year out for open employment and their job sustainability last longer with the training programme given to them in hospitality, F&B and cleaning services
• Assist in designing and developing training and development Programme for the three centres and trainee individual needs such as ITP
• Developing induction programmed and evaluating training and development programmes for IDEA EDC.

• Performed pre-flight and post-flight cabin checks to ensure that all safety procedures were properly followed
• Collaborated with the flight crew to ensure all passengers had a safe and pleasant flight
• Performed pre-flight and post-flight checks of the cabin, ensuring all safety and security protocols were met
• Service dues including preparation and serving or selling of onboard food and beverages
• Have undergone 4 months intensive training such as Product knowledge including food and beverage, service procedures, passenger handling, grooming, language & communication skills, safety equipment procedures and first aid course.