Shafira Nurmuzaliffah Mohd Mydin
Summary
Experiential Learning Mentor in a well established, fast-paced and challenging environments of bank. Passionate mentoring large groups of newcomers to the bank to support transitioning from classroom learning to deployment. Innovative professional with expertise in guiding of new products and skills. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with accuracy.
Overview
6
6
years of professional experience
Work History
Experiential Learning Mentor
DBS Bank
09.2022 - Current
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Assisted newcomers to the bank in setting and achieving career goals to encourage independence on deployment.
- Provided guidance and resources to newcomers on first call-taking experiences out from classroom learning.
- Debrief classes on recaps of new skills and product knowledge on call-taking experience.
Customer Service Officer
DBS Bank
08.2019 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- To protect consumers banking records and assure security from the bank with the increase of scam calls.
- Capability to work under pressure with difficult queries and high call volumes.
- Multi-skilled products knowledge to assist a variety of customers calls.
Customer Service Crew Member
Cafe Melba
03.2019 - 06.2019
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Capability in hosting the kid’s corner by entertaining children with arts and craft
- Tasked to cashiering and handling with reservations and call enquiries
Accounting Intern
RSM Stoneforest
09.2018 - 02.2019
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
- Applied principles of accounting to analyze financial information and prepare financial reports.
- Conversions of Financial reports of clients into XBRL reports to be filed to ACRA, with meticulous and efficient processes used
- Managed the team’s mailbox, and administrative duties
Bookkeeper
Boo-Ti Parlour
03.2017 - 04.2017
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Education
Diploma in Accounting - Accounting
Ngee Ann Polytechnic
Singapore2019
GCE 'O' Level -
Christ Church Secondary School
Singapore2015
Skills
- Crisis Intervention Techniques
- Case Management
- Instructing
- Behavioral Disorders
- Skill Development Expertise
- Learning Strategies
- Constructive Feedback
- Effective Leadership
- Goal Planning
- Staff Development
- Public Speaking
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Experiential Learning Mentor
DBS Bank
09.2022 - Current
Customer Service Officer
DBS Bank
08.2019 - 08.2022
Customer Service Crew Member
Cafe Melba
03.2019 - 06.2019
Accounting Intern
RSM Stoneforest
09.2018 - 02.2019
Bookkeeper
Boo-Ti Parlour
03.2017 - 04.2017
Diploma in Accounting - Accounting
Ngee Ann Polytechnic
GCE 'O' Level -
Christ Church Secondary School
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