Muhammad Fadhli
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged problem-solving and excellent communication skills at SGST to improve workflow and vendor relations. My experience as a Food Delivery Driver for Grab and Foodpanda honed my time management abilities, ensuring efficient and productive delivery services.
Overview
12
12
years of professional experience
Work History
Food Delivery Driver
Grab
06.2018 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Food Delivery Driver
Foodpanda
04.2017 - 12.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
Operation Executive
SGST ( Singapore Swap & Travel )
08.2019 - 06.2021
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
Auxiliary Police Officer
Certis Cisco
03.2018 - 05.2018
- Assisted with traffic control during major incidents, contributing to a smoother flow of vehicles and reducing congestion.
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
- Enhanced public safety by conducting regular foot patrols and maintaining vigilance for any suspicious activities.
Rider
Pizza Hut
01.2013 - 04.2015
- Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.
- Communicated proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationships.
- Assisted with training new riders by sharing expertise on best practices and safe riding techniques, fostering a supportive team environment.
- Contributed positively to the team dynamic by offering assistance to fellow riders whenever necessary or requested.
Education
No Degree - Architect
Institute of Technical Education
Singapore04.2014
Skills
- Problem-Solving
- Customer Service
- Quick Learner
- Hardworking and Responsible
- Time Management
- Excellent Communication
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Operation Executive
SGST ( Singapore Swap & Travel )
08.2019 - 06.2021
Food Delivery Driver
Grab
06.2018 - Current
Auxiliary Police Officer
Certis Cisco
03.2018 - 05.2018
Food Delivery Driver
Foodpanda
04.2017 - 12.2023
Rider
Pizza Hut
01.2013 - 04.2015
No Degree - Architect
Institute of Technical Education
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