Shafiqah Zahra
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Polished Marketing Associate with exceptional understanding of various marketing techniques. Strong organizational and communication skills. Strong brand consulting and web-based advertising skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Bata
05.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Passenger Service Agent
Evergence
09.2021 - 02.2022
- Assisted passengers with check-in and boarding processes, enforcing compliance with Cruise policies.
- Maintained up-to-date knowledge of Cruise policies and procedures to provide top-quality service.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Warehouse Assistant
J&T Express
06.2021 - 10.2021
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Food and Beverage Associate
McDonald
09.2018 - 12.2018
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
Education
No Degree - Business Practice (Digital Marketing And Branding)
Republic Polytechnic
Woodlands, Singapore03.2025
No Degree - Passenger Services
Institute Of Technical Education
Central03.2022
Skills
- Sales Goal Attainment
- Computer Skills (PowerBI, Microsoft Excel)
- Educational Opportunities
- Strategic Selling
- Critical Thinking
- Customer Assistance
- Analytics Monitoring and Evaluation
Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Timeline
Retail Sales Associate
Bata
05.2022 - Current
Passenger Service Agent
Evergence
09.2021 - 02.2022
Warehouse Assistant
J&T Express
06.2021 - 10.2021
Food and Beverage Associate
McDonald
09.2018 - 12.2018
No Degree - Business Practice (Digital Marketing And Branding)
Republic Polytechnic
No Degree - Passenger Services
Institute Of Technical Education
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